Porter | Part Time

Park Hyatt Auckland; Auckland; On-site; NZD 25,000 - 33,000; Full time

Job summary

Park Hyatt Auckland is seeking a Front Services Porter to welcome guests and enhance their arrival experience. You will assist the Chief Concierge in the Bell Desk operations, supporting smooth service across Front Services on a rotating basis while upholding Hyatt standards and guest satisfaction.

You will deliver brand promises with professionalism, assist with luggage, valet cars, and respond to guest inquiries.

Qualifications

• High level of grooming and personal presentation.
• Excellent written and spoken communication skills.
• Willingness to work early mornings, late nights, weekends and public holidays.

Responsibilities

• Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.
• Valet parking of guest cars.
• Delivery of luggage to guest rooms.
• Assisting with guest enquiries e.g. directions, recommendations.
• Handling guest feedback and resolving any complaints.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.

Skills

Guest service

Communication

Flexibility

Driver's license

Job description

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Situated on the waterfront of Wynyard Quarter right across from the Team Emirates New Zealand.

About the roles:

This position is to welcome and truly enhance the guests arrival experience and stay. You will assist the Chief Concierge in the smooth and efficient operation of the Bell Desk division, ensuring maximum guest satisfaction and adhering to the standard required by the hotel. You will work on a rotating basis within the Front Services area, ensuring maximum guest satisfaction. You will achieve this by delivering the Hyatt brand promise and providing exceptional guest service at all times.

Some of the responsibilities include:

Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.

Valet parking of guest cars

Delivery of luggage to guest rooms

Assisting with guest enquiries e.g. directions, recommendations

Handling guest feedback and resolving any complaints

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.

What you need to succeed:

High level of grooming and personal presentation

High level of both written and verbal communication

Flexibility to work a variety of shifts including early mornings, late nights, weekends and public holidays

You will require a Full Drivers License for this role

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Experimentation, Wellbeing, Respect, Integrity, Inclusion and Empathy are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at parkhyattauckland.com

Legal rights to work in New Zealand minimum 6 months required

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Porter?
• Do you have a current New Zealand driver's licence?