Luxury Bell Desk & Valet Concierge

Park Hyatt Auckland; Auckland; On-site; NZD 25,000 - 33,000; Full time

Job summary

Park Hyatt Auckland is seeking a Front Services Porter to welcome guests and enhance their arrival experience. You will assist the Chief Concierge in the Bell Desk operations, supporting smooth service across Front Services on a rotating basis while upholding Hyatt standards and guest satisfaction.

You will deliver brand promises with professionalism, assist with luggage, valet cars, and respond to guest inquiries.

Qualifications

• High level of grooming and personal presentation.
• Excellent written and spoken communication skills.
• Willingness to work early mornings, late nights, weekends and public holidays.

Responsibilities

• Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.
• Valet parking of guest cars.
• Delivery of luggage to guest rooms.
• Assisting with guest enquiries e.g. directions, recommendations.
• Handling guest feedback and resolving any complaints.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.

Skills

Guest service

Communication

Flexibility

Driver's license

Job description

Park Hyatt Auckland is seeking a Front Services Porter to welcome guests and enhance their arrival experience. You will assist the Chief Concierge in the Bell Desk operations, supporting smooth service across Front Services on a rotating basis while upholding Hyatt standards and guest satisfaction.

You will deliver brand promises with professionalism, assist with luggage, valet cars, and respond to guest inquiries.