Porter/Driver

The Rees; New Zealand; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Uniform provided

Free parking

Wellbeing programme

Famils to enhance knowledge

Sustainability focus

Job summary

The Rees Hotel in Queenstown invites you to join our team as a guest services ambassador. You will warmly welcome guests, assist with check-in and luggage, and share local recommendations to create unforgettable stays.

You will promote bespoke activities, operate the guest shuttle, and ensure high-touch, personalized service. Weekend and holiday flexibility, strong English skills, and a positive, professional demeanor are essential.

Qualifications

• Front-of-house hospitality experience preferred but not required.
• Full, clean driver’s licence; Passenger Endorsement is a bonus.
• Ability to work independently in a fast-paced environment.
• Knowledge of local area is a plus; share insights with guests.
• Strong English skills; second language is a bonus.
• Grooming and physical fitness standards.
• Flexible with shifts, including weekends and holidays.

Responsibilities

• Be the welcoming face of The Rees Hotel, assist guests with check-in, luggage, and local recommendations.
• Promote and arrange activities and experiences tailored to guests’ preferences.
• Safely operate the guest shuttle and other company vehicles.
• Ensure guest needs are met in a friendly, timely, and professional manner.
• Overnight support is part of the role.

Skills

Hospitality minded

Customer service

Driver's license

Independent worker

Local area knowledge

English fluency

PMS familiarity

Tools

PMS systems

Job description

Are you passionate about delivering outstanding guest experiences while enjoying a dynamic and rewarding hospitality career? As a key part of our team, you'll ensure that every guest enjoys a 5-star Queenstown experience. With your proactive attitude and warm professionalism, you’ll help create memorable stays by assisting with bespoke activities and experiences.

What You’ll Do:

• - Be the welcoming face of The Rees Hotel, assisting guests with check-in, luggage, and local recommendations
• - Promote and arrange activities and experiences tailored to guests’ preferences
• - Safely operate our guest shuttle and other company vehicles
• - Ensure all guest needs are met in a friendly, timely, and professional manner, delivering the personalized service we’re known for
• - Overnight support is expected as part of the role.

What We’re Looking For:

• - A great communicator with a passion for people and a keen sense of hospitality
• - Full, clean driver’s licence (Passenger Endorsement is a bonus)
• - Ability to work independently, while thriving in a fast-paced environment
• - Prior experience in front-of-house roles at high-end properties is beneficial but not essential – we value personality, adaptability, and enthusiasm
• - Knowledge of the local area is a huge plus – share your insights!
• - Strong English skills; a second language is a bonus for our diverse guests
• - Competent with computers; experience using PMS systems is a bonus
• - Flexibility with shifts, including weekends and holidays – perfect for those who love to balance work and life
• - Physically fit, with a high standard of grooming

Perks & Benefits:

• - Full-time, permanent role (minimum 30 hours per week guaranteed)
• - Be part of a company that values sustainability, with a strong focus on environmental and social responsibility
• - Uniform provided and free parking
• - Wellbeing initiatives, including our Employee Assistance Programme
• - Access to local famils to enhance your product knowledge
• - Additional benefits and rewards to sweeten the deal

Eligibility:

Applicants must hold a valid work visa to legally work in New Zealand.