Porter

Novotel; Queenstown; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Staff meals provided while on shift

Uniforms, washed and laundered daily.

Learn your Way - Access to our Accor®?

Work Your Way - Flexibility to ensurea

Accor's refer-a-friend bonus

Accor's Parental Leave Scheme

Access to our Employee Assistance Prog

Place of employment Novotel Queenstown

Flexible hours, minimum of 30 hours

Overtime rates apply after 40 hours

Job summary

Novotel Queenstown Lakeside on the shores of Lake Wakatipu invites hospitality enthusiasts to join our Front Office team. Start now for a six-month commitment and gain hands-on experience in guest services across a busy 273-room property.

We value guest-focused professionals, reliability, and strong communication, with full training provided. A valid NZ visa is required, and a full driver's license is preferred for valet duties.

Qualifications

• Demonstrates guest-focused attitude and professional demeanor.
• Able to handle guest requests and issues with courtesy and efficiency.
• Willing to work a rotating roster including weekends and holidays.

Responsibilities

• Welcome guests warmly and assist with luggage, valet parking, and hotel entry.
• Provide professional, efficient customer service and support guest needs throughout their stay.
• Handle guest activity bookings, reservations, and messages promptly and accurately.
• Actively promote hotel facilities, activities, and special promotions.
• Maintain cleanliness in front-of-house areas and follow health & safety standards.
• Support the team with daily operations, handovers, and smooth communication.

Skills

Guest service excellence

Communication skills

Teamwork

Flexibility

Attention to detail

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!We are seeking several enthusiastic and service-driven hospitality professionals to join our Front Office team startingNOW with a commitment to work over 6 months in the role. This is a great role with additional perks from the adventure tourism operators across Queenstown.

Key Responsibilities

• Welcome guests warmly and assist with luggage, valet parking, and hotel entry.
• Provide professional, efficient customer service and support guest needs throughout their stay.
• Handle guest activity bookings, reservations, and messages promptly and accurately.
• Actively promote hotel facilities, activities, and special promotions.
• Maintain cleanliness in front-of-house areas and follow health & safety standards.
• Support the team with daily operations, handovers, and smooth communication.

What We’re Looking For

• A friendly, professional, and guest-focused attitude.
• Strong communication skills with confidence to interact with guests from diverse backgrounds.
• Reliability, attention to detail, and the ability to work in a team.
• Flexibility to work on a rotating roster, including weekends and public holidays.
• Previous customer service or hospitality experience is an advantage, but full training will be provided.
• Full driver’s license required for valet parking responsibilities. License checks will be conducted.
• Applicants must hold a valid visa to work in New Zealand. These are not sponsored roles.

Additional information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way- Flexibility to ensure a work life balance!
• Accor'srefer-a-friendbonus
• Accor's Parental Leave Scheme
• Access to ourEmployee Assistance Program
• Place of employment Novotel Queenstown Lakeside
• Flexible hours, minimum of 30 hours per week.
• Overtime rates apply after 40 hours worked.

Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.