Guest Services Agent / Porter

Crowne Plaza Hotels & Resorts; Queenstown; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

IHG One Pass

Staff Accommodation

Free meals

Wellbeing leave

EAP Service

Uniform provided

Job summary

C Crowne Plaza Queenstown is seeking Two Guest Services Agents/Porters to join our friendly team. You’ll greet guests, check in/out using OPERA, and ensure an exceptional first and last impression.

As a Porter, you’ll assist with luggage, valet parking when needed, and share information about the hotel and Queenstown. You’ll stay proactive in addressing guest requests, maintaining the lobby, and ensuring loyalty members are recognised and rewarded.

Qualifications

• Experience with front desk or guest-facing roles is advantageous.
• Ability to work 30 hours per week in a permanent position.
• NZ Clean NZ Driver's Licence required.
• Night shift coverage may be needed.
• NZQA Level 2/3 in hospitality or customer service preferred.

Responsibilities

• Greet guests and check them in/out using OPERA.
• Assist guests with luggage as Porter when required.
• Provide information on hotel services and local Queenstown.
• Recognize IHG One Rewards Loyalty members and apply rewards.
• Maintain lobby and driveway cleanliness and respond to guest requests promptly.

Skills

OPERA system

Guest service

Customer service

Communication

Education

NZQF Level 2/3 in hospitality or customer service

Tools

OPERA

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Crowne Plaza Hotels & Resorts – Queenstown, South Island

At Crowne Plaza Queenstown, we're searching for a Two Guest Services Agents/Porters to join our friendly and professional team.

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world,Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team

As aGuest Services Agent your duties will include greeting guests, checking them in & out of the hotel using OPERA, and ensuring our guests receive a high-quality experience during their stay.

As a Porter, you will warmly welcome guests, valet park vehicles as required, and assist with luggage to ensure an exceptional first and last impression.

Whether a guest comes to the desk or calls reception, you'll ensure guest requests are actioned quickly by the appropriate department. You'll also provide them with information on the hotel, including our services & food offering, and appropriate information on Queenstown.

A key part of your role is ensuring our IHG One Rewards Loyalty members are recognized and receive the Loyalty awards they are entitled to.

Other daily tasks include:

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Maintain a spotless driveway and lobby area, informing Duty Manager if it needs major cleaning.
• Ensure all guest requests are actioned promptly and efficiently and immediately escape any guest issues/complaints to Duty Manager for resolution

What we need from you

• As the face of the hotel, you must always be presentable and provide our signature True Hospitality service to guests
• Be able to work 30 hours per week in a permanent position
• Experience with OPERA system will be very beneficial for this position but is not required as training can be provided
• Physically fit and able to stand on your feet for long periods
• Flexibility to work a range of shift times and days - including weekends, public holidays.
• Willingness to assist other team members and departments.
• Full Clean New Zealand Driver's License
• Ability to cover the night shift when required
• A NZQF Level 2 or 3 Qualification in hospitality, customer service, or a related field OR at least 1 year of relevant experience.

What we offer

Well...where do we start?!

• Access to IHG One Pass - Exclusive Employee Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide!
• Staff Accommodation! FREE Rent for your first 2 Weeks!!
• Competitive rate
• An opportunity to kick-start your career with a company that can take you around the world!
• 3 Free meals a day!
• Proactive Wellness Leave
• Access to our EAP Service
• PerkBox Discount Platform for leading retailers
• Uniformprovided

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family!