Patient Services Concierge

Capital Health System; Hamilton; On-site; NZD 42,000 - 51,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Job summary

Capital Health is seeking a receptionist to join our healthcare team in Hamilton. The role handles phone lines, directs calls, schedules outpatient tests and visits, and ensures accurate patient intake and insurance information.

You will greet patients, verify demographics, collect co-pays, and coordinate with billing and CBO as needed. The position requires a High School diploma and about one year in a healthcare front desk or customer service role; familiarity with medical terminology and

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office; Excel familiarity.

Responsibilities

• Answers telephones promptly and courteously, routes patient calls to appropriate area/individual.
• Schedules and cancels appointments using established guidelines; schedules patients for tests and surgeries.
• Prepares for day, reviews eligibility and reports; prepares new patient charts and paperwork at presentation.
• Greets patients and visitors professionally; informs them of privacy procedures and delays; assists with comfort.
• Performs registration ensuring demographics and insurance information are accurate; complies with HIPAA and related guidelines.
• Obtains copies of insurance cards, driver's license, authorizations, and referrals; enters into system.
• Collects co-payments and balances at check-in and at check-out; informs patients of balances.
• Refers patients to CBO staff regarding past due balances or questions.
• Reviews patient account notes and ensures tasks are completed.
• Supports check-out with charges and claim submission; handles day-end tasks and hold lists.
• Schedules follow-up appointments and related notifications.
• Completes referrals and pre-authorizations as required.
• Creates Batch and closes batch daily; reconciles and hands off batches.
• Performs other clerical duties and may be assigned to other Capital Health Medical Group practices.

Skills

Customer service

Medical terminology

Excel

Microsoft Office

Education

High School diploma

Job description

Capital Health is seeking a receptionist to join our healthcare team in Hamilton. The role handles phone lines, directs calls, schedules outpatient tests and visits, and ensures accurate patient intake and insurance information.

You will greet patients, verify demographics, collect co-pays, and coordinate with billing and CBO as needed. The position requires a High School diploma and about one year in a healthcare front desk or customer service role; familiarity with medical terminology and