Patient Concierge & Front Desk Coordinator

Aotearoa New Zealand Association of Social Workers; Pukekohe; On-site; NZD 42,000 - 60,000; Full time

Job summary

Pukekohe Family Health Care in Auckland region is seeking a Medical Receptionist / Patient Facilitator for a full-time position. You will join our welcoming front desk, administration and clinical teams to make every patient experience professional and supportive.

Key tasks include greeting patients, handling calls, scheduling appointments, processing payments, maintaining confidentiality and supporting clinicians.

Qualifications

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal abilities.
• Ability to manage a busy front desk and high call volumes.
• Strong computer skills with capacity to learn new systems.

Responsibilities

• Welcoming patients and assisting with enquiries at the front desk.
• Answering incoming phone calls and managing a busy telephone system.
• Booking, changing and coordinating patient appointments.
• Processing payments and assisting with general reception administration.
• Responding to patient enquiries professionally and efficiently.
• Supporting doctors, nurses and wider clinical team with day-to-day admin.
• Maintaining patient confidentiality and accurate information recording.

Skills

Excellent communication

Interpersonal skills

Front desk confidence

Multitasking

Calm under pressure

Team player

Willingness to help teammates

Adaptability with new systems

Tools

Indici

Job description

Pukekohe Family Health Care in Auckland region is seeking a Medical Receptionist / Patient Facilitator for a full-time position. You will join our welcoming front desk, administration and clinical teams to make every patient experience professional and supportive.

Key tasks include greeting patients, handling calls, scheduling appointments, processing payments, maintaining confidentiality and supporting clinicians.