Patient Services Agent – Healthcare Contact Centre

I-MED Radiology Network; Hamilton; Sur place; NZD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Fitness passport

Wellbeing support

Résumé du poste

I-MED Radiology Hamilton is seeking enthusiastic Customer Service Administrators for a full-time, permanent role with a structured Monday–Friday schedule between 7:00am and 5:00pm. You will be the first point of contact for patients, guiding them through appointments with empathy and professionalism.

As a Contact Centre Agent, you will answer bookings for the Hamilton region, provide empathetic support, collaborate with colleagues to meet service targets, and help patients and referrers navigate

Qualifications

• Excellent communication, both verbal and written.
• Strong organisation and appointment management.
• Comfort with using multiple systems and technology.
• Experience in a contact centre is preferred but not required; full training provided.

Responsabilités

• Answering phone calls for bookings across Hamilton region promptly and professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Build relationships with patients, referrers and internal teams.

Connaissances

Communication skills

Organisational skills

Multisystem experience

Customer service

Outils

CRM systems

Radiology software

Description du poste

I-MED Radiology Hamilton is seeking enthusiastic Customer Service Administrators for a full-time, permanent role with a structured Monday–Friday schedule between 7:00am and 5:00pm. You will be the first point of contact for patients, guiding them through appointments with empathy and professionalism.

As a Contact Centre Agent, you will answer bookings for the Hamilton region, provide empathetic support, collaborate with colleagues to meet service targets, and help patients and referrers navigate