Patient-Focused Clinical Administrator (Part-Time, 28h/wk)

New Zealand Government; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Ashburton seeks an experienced Administrator to provide broad administrative support in a busy health care setting. You will help ensure timely patient access, accurate records, and smooth daily operations, while handling confidential information with professionalism.

The role is 28 hours per week, Monday to Thursday, and requires strong Microsoft Office skills, good communication, and a patient-centred approach.

Qualifications

• Relevant administrative or customer service experience.
• Experience using computer-based administrative systems and Microsoft Office.
• Knowledge of medical terminology, or the willingness and ability to develop this knowledge.
• A high standard of written and verbal communication.
• Strong organisational, time management, problem-solving and attention-to-detail skills.
• Self-management, accountability, and a willingness to learn and grow.

Responsibilities

• Provide timely and reliable administrative support to managers, staff, and teams.
• Prepare and manage correspondence, reports, documents, forms, and other administrative information.
• Manage phone calls, emails, enquiries, and communication with internal and external stakeholders.
• Maintain accurate and up-to-date electronic and physical records, databases, registers and filing systems.
• Complete data entry, reporting, document processing and routine administrative checks accurately.
• Coordinate meetings, appointments, clinics, events, and related administrative arrangements.
• Monitor deadlines, outstanding actions, follow-ups, and priorities, ensuring work is completed within agreed timeframes.
• Support day-to-day office operations, including supplies, resources, templates, and administrative systems.
• Handle confidential, personal, and sensitive information in accordance with privacy and organisational requirements.
• Follow Health NZ policies, procedures, and relevant compliance requirements.
• Identify and escalate administrative issues, risks, or disruptions appropriately.
• Identify and contribute to improvements in administrative processes, systems, and efficiency.
• Support staff with administrative processes, training, onboarding, and general team requirements.
• Work collaboratively and professionally with colleagues, managers, patients, and other stakeholders.
• Demonstrate initiative, accuracy, reliability, discretion, and a commitment to quality service.

Skills

Organization

Time management

Attention to detail

Problem solving

Written communication

Verbal communication

Privacy and confidentiality

Teamwork

Self-management

Tools

Microsoft Office

Job description

Health New Zealand | Te Whatu Ora in Ashburton seeks an experienced Administrator to provide broad administrative support in a busy health care setting. You will help ensure timely patient access, accurate records, and smooth daily operations, while handling confidential information with professionalism.

The role is 28 hours per week, Monday to Thursday, and requires strong Microsoft Office skills, good communication, and a patient-centred approach.