Clinical Administrator | Ashburton Hospital

New Zealand Government; Christchurch; Presencial; NZD 45.000 - 60.000; Tempo integral

Resumo da vaga

Health New Zealand | Te Whatu Ora in Ashburton seeks an experienced Administrator to provide broad administrative support in a busy health care setting. You will help ensure timely patient access, accurate records, and smooth daily operations, while handling confidential information with professionalism.

The role is 28 hours per week, Monday to Thursday, and requires strong Microsoft Office skills, good communication, and a patient-centred approach.

Qualificações

• Relevant administrative or customer service experience.
• Experience using computer-based administrative systems and Microsoft Office.
• Knowledge of medical terminology, or the willingness and ability to develop this knowledge.
• A high standard of written and verbal communication.
• Strong organisational, time management, problem-solving and attention-to-detail skills.
• Self-management, accountability, and a willingness to learn and grow.

Responsabilidades

• Provide timely and reliable administrative support to managers, staff, and teams.
• Prepare and manage correspondence, reports, documents, forms, and other administrative information.
• Manage phone calls, emails, enquiries, and communication with internal and external stakeholders.
• Maintain accurate and up-to-date electronic and physical records, databases, registers and filing systems.
• Complete data entry, reporting, document processing and routine administrative checks accurately.
• Coordinate meetings, appointments, clinics, events, and related administrative arrangements.
• Monitor deadlines, outstanding actions, follow-ups, and priorities, ensuring work is completed within agreed timeframes.
• Support day-to-day office operations, including supplies, resources, templates, and administrative systems.
• Handle confidential, personal, and sensitive information in accordance with privacy and organisational requirements.
• Follow Health NZ policies, procedures, and relevant compliance requirements.
• Identify and escalate administrative issues, risks, or disruptions appropriately.
• Identify and contribute to improvements in administrative processes, systems, and efficiency.
• Support staff with administrative processes, training, onboarding, and general team requirements.
• Work collaboratively and professionally with colleagues, managers, patients, and other stakeholders.
• Demonstrate initiative, accuracy, reliability, discretion, and a commitment to quality service.

Conhecimentos

Organization

Time management

Attention to detail

Problem solving

Written communication

Verbal communication

Privacy and confidentiality

Teamwork

Self-management

Ferramentas

Microsoft Office

Descrição da vaga

Ashburton Allied Health - Ashburton Health Campus ' Administration Support * Permanent position working 28 hours a week - Monday to ThursdayHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. Are you organised, calm under pressure and passionate about providing excellent service to patients and whānau? We are looking for an experienced Clinical Administrator - to join our team, providing efficient, accurate and patient-centred administrative support. This is a busy and varied role where you will play an important part in supporting timely patient access, effective patient flow and the safe delivery of acute assessment services. Your administrative expertise will help our clinical teams focus on what matters most - providing quality care to our patients. As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 / Profile 4 For further information about the administration and clerical pay equity settlement please follow the link below : PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

About the role

As an Administrator - you will provide a broad administrative function within a busy and varied healthcare environment, coordinating and delivering day-to-day administrative processes and services to support the effective operation of the team and wider organisation. We are looking for someone who is digitally confident, forward-thinking, and enthusiastic about embracing new technology. Digital capability is becoming an increasingly important part in how we work, and we want someone who is comfortable using existing systems while being open to learning and adopting new technologies to improve efficiency and find smarter ways of working.

You will :

• Provide timely and reliable administrative support to managers, staff, and teams.
• Prepare and manage correspondence, reports, documents, forms, and other administrative information.
• Manage phone calls, emails, enquiries, and communication with internal and external stakeholders.
• Maintain accurate and up-to-date electronic and physical records, databases, registers and filing systems.
• Complete data entry, reporting, document processing and routine administrative checks accurately.
• Coordinate meetings, appointments, clinics, events, and related administrative arrangements.
• Monitor deadlines, outstanding actions, follow-ups, and priorities, ensuring work is completed within agreed timeframes.
• Support day-to-day office operations, including supplies, resources, templates, and administrative systems.
• Handle confidential, personal, and sensitive information in accordance with privacy and organisational requirements.
• Follow Health NZ policies, procedures, and relevant compliance requirements.
• Identify and escalade administrative issues, risks, or disruptions appropriately.
• Identify and contribute to improvements in administrative processes, systems, and efficiency.
• Support staff with administrative processes, training, onboarding, and general team equirements.
• Work collaboratively and professionally with colleagues, managers, patients, and other stakeholders.
• Demonstrate initiative, accuracy, reliability, discretion, and a commitment to quality service.

About you

You will be someone who enjoys working in a busy environment and can remain calm, organised, and professional when priorities change.

You will bring :

• Relevant administrative or customer service experience.
• The ability to work effectively under pressure and manage competing priorities.
• Experience using computer-based administrative systems and Microsoft Office.
• Strong organisational, time management, problem-solving and attention-to-detail skills.
• A high standard of written and verbal communication.
• Knowledge of medical terminology, or the willingness and ability to develop this knowledge.
• A strong commitment to privacy, confidentiality, and professional standards.
• A collaborative approach, with the ability to work effectively as part of a team.
• Self-management, accountability, and a willingness to learn and grow.

It would be an advantage if you have :

• Previous health administration experience.
• Familiarity with a public hospital environment and patient management systems.
• Experience working within a 24 / 7 or rotating roster.
• An understanding of, and responsiveness to, people from diverse cultural backgrounds.

Why join us?

This is an opportunity to be part of a team where your administrative skills have a direct impact on patients and whānau.

Every day will be different.

You will work alongside a range of clinical and administrative teams, helping ensure patients are registered, supported, and directed to the right place at the right time.

If you are organised, approachable and thrive in a fast-paced environment, we would love to hear from you.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.