Clinical Administrator | Ashburton Hospital

Canterbury District Health Board; Christchurch; On-site; NZD 58,000 - 70,000; Part time

Job summary

Ashburton Hospital, part of Canterbury District Health Board, is seeking a Clinical Administrator to support patient access and flow in a busy health campus.

You will deliver broad administrative services, prepare documents, coordinate meetings, and ensure accurate records while safeguarding privacy and confidentiality. This is a permanent part-time role (28 hours/week) with a collaborative team environment and the chance to contribute to delivering high-quality care.

Qualifications

• Relevant administrative or customer service experience.
• Ability to work under pressure and manage competing priorities.
• Experience using computer-based administrative systems and Microsoft Office.
• Strong organisational and time management skills with attention to detail.
• Excellent written and verbal communication.
• Knowledge of medical terminology, or the willingness and ability to develop this knowledge.
• A strong commitment to privacy, confidentiality, and professional standards.
• Collaborative approach, with the ability to work effectively as part of a team.
• Self-management, accountability, and a willingness to learn and grow.

Responsibilities

• Provide timely and reliable administrative support to managers, staff, and teams.
• Prepare and manage correspondence, reports, documents, forms, and other administrative information.
• Manage phone calls, emails, enquiries, and communication with internal and external stakeholders.
• Maintain accurate and up-to-date electronic and physical records, databases, registers and filing systems.
• Complete data entry, reporting, document processing and routine administrative checks accurately.
• Coordinate meetings, appointments, clinics, events, and related administrative arrangements.
• Monitor deadlines, outstanding actions, follow-ups, and priorities, ensuring work is completed within agreed timeframes.
• Support day-to-day office operations, including supplies, resources, templates, and administrative systems.
• Handle confidential, personal, and sensitive information in accordance with privacy and organisational requirements.
• Follow Health NZ policies, procedures, and relevant compliance requirements.
• Identify and elevate administrative issues, risks, or disruptions appropriately.
• Identify and contribute to improvements in administrative processes, systems, and efficiency.
• Support staff with administrative processes, training, onboarding, and general team requirements.
• Work collaboratively and professionally with colleagues, managers, patients, and other stakeholders.
• Demonstrate initiative, accuracy, reliability, discretion, and a commitment to quality service.

Skills

Administrative experience

Microsoft Office

Organisational skills

Communication skills

Privacy and confidentiality

Job description

Clinical Administrator | Ashburton Hospital

• Ashburton Allied Health – Ashburton HealthCampus– Administration Support
• Permanent position working 28 hours a week – Monday to Thursday

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Are you organised, calm under pressure and passionate aboutproviding excellent service to patients and whānau?

We are looking for an experienced Clinical Administrator – to joinour team, providing efficient, accurate and patient-centred administrativesupport.

This is a busy and varied role where you will play animportant part in supporting timely patient access, effective patient flow andthe safe delivery of acute assessment services. Your administrative expertisewill help our clinical teams focus on what matters most – providing qualitycare to our patients.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 4/Profile 4

For further information about the administration andclerical pay equity settlement please followthe link below:

As an Administrator – you will provide a broad administrative function within a busy and variedhealthcare environment, coordinating and delivering day-to-day administrativeprocesses and services to support the effective operation of the team and widerorganisation.

We are looking forsomeone who is digitally confident, forward-thinking, and enthusiastic aboutembracing new technology. Digitalcapability is becoming an increasingly important part in how we work, and wewant someone who is comfortable using existing systems while being open tolearning and adopting new technologies to improve efficiency and find smarterways of working.

You will:

• Provide timely and reliable administrative support to managers,staff, and teams.
• Prepare and manage correspondence, reports, documents, forms, andother administrative information.
• Manage phone calls, emails, enquiries, and communication withinternal and external stakeholders.
• Maintain accurate and up-to-date electronic and physical records,databases, registers and filing systems.
• Complete data entry, reporting, document processing and routineadministrative checks accurately.
• Coordinate meetings, appointments, clinics, events, and relatedadministrative arrangements.
• Monitor deadlines, outstanding actions, follow-ups, and priorities,ensuring work is completed within agreed timeframes.
• Support day-to-day office operations, including supplies,resources, templates, and administrative systems.
• Handle confidential, personal, and sensitive information inaccordance with privacy and organisational requirements.
• Follow Health NZ policies, procedures, and relevant compliancerequirements.
• Identify and elevate administrative issues, risks, or disruptionsappropriately.
• Identify and contribute to improvements in administrativeprocesses, systems, and efficiency.
• Support staff with administrative processes, training, onboarding,and general team requirements.
• Work collaboratively and professionally with colleagues, managers,patients, and other stakeholders.
• Demonstrate initiative, accuracy, reliability, discretion, and acommitment to quality service.

About you

You will be someone who enjoys working in a busy environmentand can remain calm, organised, and professional when priorities change.

You will bring:

• Relevantadministrative or customer service experience.
• Theability to work effectively under pressure and manage competingpriorities.
• Experienceusing computer-based administrative systems and Microsoft Office.
• Strongorganisational, time management, problem-solving and attention-to-detailskills.
• Ahigh standard of written and verbal communication.
• Knowledgeof medical terminology, or the willingness and ability to develop thisknowledge.
• Astrong commitment to privacy, confidentiality, and professional standards.
• Acollaborative approach, with the ability to work effectively as part of ateam.
• Self-management,accountability, and a willingness to learn and grow.

It would be an advantage if you have:

• Previoushealth administration experience.
• Familiaritywith a public hospital environment and patient management systems.
• Experienceworking within a 24/7 or rotating roster.
• Anunderstanding of, and responsiveness to, people from diverse culturalbackgrounds.

This is an opportunity to be part of a team where youradministrative skills have a direct impact on patients and whānau.

Every day will be different. You will work alongside a rangeof clinical and administrative teams, helping ensure patients are registered, supported,and directed to the right place at the right time.

If you are organised, approachable and thrive in a fast-paced environment, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceedwith the recruitment process before the closing date of this advert.