Parts and Service Assistant

Sime Darby; Upper Harbour; On-site; NZD 45,000 - 65,000; Full time

Job summary

Truck Stops (NZ) Ltd in Albany seeks a Parts & Service Assistant. In this 50/50 role you’ll support both parts and service functions, ensuring customers, technicians, and workshop operations run smoothly.

You’ll update customers on repairs, arrange parts procurement, prepare invoices, and assist with branch administration. The successful candidate is organised, customer‑focused, and comfortable using computer systems and invoicing platforms.

Qualifications

• Customer-focused and organised professional with attention to detail.
• Ability to juggle multiple tasks across Parts, Service, and Administration.
• Comfortable using computer systems, invoicing platforms, and processes.

Responsibilities

• Handle customer enquiries, service bookings, and job card creation.
• Monitor repair progress, provide updates, and obtain approvals for additional work.
• Liaise between customers, technicians, and suppliers to ensure efficient workflow.
• Support recall campaigns and help deliver an outstanding customer experience.
• Source, order, receive, and distribute parts for workshop and customer needs.
• Prepare parts quotations and coordinate parts freight and deliveries.
• Process supplier invoices, reconcile payments, and maintain financial records.
• Maintain branch administration, including reporting and filing.

Skills

Customer service

Organisation

Multi-tasking

IT systems

Tools

Invoicing platforms

ERP systems

Job description

Company :

Truck Stops (NZ) Ltd

We’re looking for a Parts & Service Assistant to join us at our Albany branch. This is the perfect opportunity for an organised and customer-focused professional who enjoys variety and wants to develop their knowledge across both functions.

The Role

In this unique role you’ll enjoy a 50/50 split between Parts and Service, while fulfilling an important role in ensuring our customers, technicians, and parts operations are fully supported.

No two days are the same. One moment you’ll be updating customers on repair progress, and the next you’ll be arranging parts procurement, preparing invoices, or supporting workshop administration.

Key Responsibilities include

Service Support

• Manage customer enquiries, service bookings, and job card creation.
• Monitor repair progress, provide updates, and obtain approvals for additional work.
• Liaise between customers, technicians, and suppliers to ensure efficient workflow.
• Support recall campaigns and help deliver an outstanding customer experience.

Parts Support

• Source, order, receive, and distribute parts for both workshop and customer requirements.
• Monitor inventory levels, stock movements, and assist with stocktake activities.
• Prepare parts quotations and identify cost-effective procurement solutions.
• Coordinate parts freight, deliveries, and promote parts products and services to customers.

Administration

• Prepare, review, and invoice work in progress (WIP) for both Parts and Service, ensuring all costs, documentation, and approvals are complete.
• Process supplier and outworker invoices, reconcile payments, manage EFTPOS settlements, and maintain accurate financial records.
• Maintain branch administration, including reporting, filing, payroll support, mail distribution, stationery management, and customer documentation.
• Ensure all records, stock paperwork, and service documentation are accurately processed, filed, and maintained in line with company policies and procedures.

What we’re looking for?

We’re open to applicants with strong experience in either servicing or parts operations, however this role will particularly suit someone who:

• Has previous experience as a service advisor within the heavy transport or automotive industry
• Enjoys building relationships and providing exceptional customer service
• Is able to juggle multiple priorities while maintaining attention to detail
• Is confident using computer systems, invoicing platforms, and administrative processes
• Communicates effectively with customers, technicians, suppliers, and colleagues
• Takes pride in delivering a professional and organised customer experience

What’s in it for you?

• Investment in your growth within sales, parts and towards leadership or product specialist opportunities
• Supportive team and leadership that wants you to succeed
• Values culture with a focus on integrity, caring and teamwork
• Wide range of retail discounts across 100+ retailers plus Employee Benefits including free eye tests, discounted Southern Cross health insurance, travel, insurance, EAP support, gym memberships and much more

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years.

With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

Note: The recruitment process will include phone screen, interview, reference check, medical and right to work checks.