Parts Advisor

Penske Australia & New Zealand; Christchurch; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Accredited Training & Development

Competitive remuneration

Employee referral program

Family friendly benefits

Penske Perks

Job summary

Penske Australia & New Zealand is seeking a Parts Advisor to join our Christchurch Parts team. Based in Hornby, you will support workshop and external customers with parts across premium brands to minimise downtime and maximise productivity.

This full-time role is 45 hours per week, Monday to Friday with some Saturday mornings, reporting to the Parts Manager. You'll build relationships, upsell and ensure timely delivery of orders while maintaining stock accuracy.

Qualifications

• Strong attention to detail and customer service focus.
• Previous parts experience, ideally in automotive/heavy transport.
• Certificate in Parts Interpretation (through MITO) or pursuing.
• Confident in picking, packing and dispatching customer orders.
• Proficient with MS Office and basic computer systems.

Responsibilities

• Provide parts interpreting services and support to Christchurch branch, service and sales departments, customers and dealers.
• Ensure regular flow of parts to truck workshop and to a range of retail customers.
• Assist with stock level input for truck, trailer and bus parts.
• Support Parts Manager in developing and implementing sales strategies.
• Respond to dealer and customer orders and ensure timely delivery.
• Upsell and cross-sell to maximise parts sales.
• Build relationships to promote genuine and aftermarket parts.

Skills

Attention to detail

Parts experience

Certificate in Parts Interpretation

Picking & dispatching orders

MS Office

Driver license & forklift

Education

MITO Parts Interpretation certificate

Tools

MS Office

Job description

Your New Opportunity

A fantastic permanent position has become available for a Parts Advisor to join our Parts team. You'll be based in our Christchurch Branch in Hornby, where you'll support and advise internal customers (workshop) and external stakeholders (customers and dealers) on parts across our diverse range of premium brands to enable them to minimise downtime and maximise productivity. This is a full-time role reporting to the Parts Manager, working 45 hours per week Monday - Friday, and some Saturday mornings.

Specific Job Duties

• Provide parts interpreting services & support to the Christchurch branch, the service and sales departments and to customers and dealers.
• Provide a regular flow of parts to the truck workshop and to a range of retail customers.
• Provide input into appropriate stock levels for all truck, trailer and bus parts.
• Assist the Parts Manager to develop and implement successful sales strategies.
• Respond positively to dealer and customer orders and ensure delivery in a timely manner.
• Increase and maximise all parts sales using up-selling and cross selling methods.
• Make phone contact with our customer base when requested to increase business and promote new products and deals.
• Build relationships with customers to ensure ongoing business and use of genuine and aftermarket parts.
• Monitor and keep informed of latest product developments and updates, using these to maximum advantage.
• Participate in regular stocktakes and assist the warehouse team with sea freight processing, inwards good receipting and core return processing.
• Demonstrate leadership and display positive behaviours to enable the Christchurch parts and service department to exceed customer satisfaction levels.

About You

• Strong attention to detail, and a passion for customer service
• Previous parts experience, ideally in the automotive or heavy transport industries.
• Completed, working toward, or eager to complete a Certificate in Parts Interpretation (through MITO)
• Confident in picking, packing, and dispatching customer orders
• Able to prioritise tasks to meet and exceed customer expectations.
• High energy with the resilience to manage a fast-changing workload.
• Comfortable reading and interpreting parts catalogues
• Competent in MS Office
• Full car licence and Forklift endorsement is desirable.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

Benefits

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske In Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.