Part-Time Student IT Support Specialist

AskOtago; Dunedin; On-site; NZD 59,000 - 63,000; Part time

Benefits offered by this job

On-campus location

Part-time hours around study

Job summary

AskOtago is seeking an Assistant Service Representative (IT) to deliver frontline IT support for students, staff and visitors at University of Otago. You will handle software, login and device inquiries, help users access university systems, and maintain campus computer spaces.

The role emphasizes strong customer service, clear communication, and teamwork, with full training provided. This is a part-time, fixed-term position for the 2027 academic year based in Dunedin.

Qualifications

• Excellent customer service and communication skills.
• Interest in technology and digital services.
• Enjoy problem-solving and learning new systems.
• Ability to explain technical information clearly to users.
• Able to work independently and in a team.

Responsibilities

• Provide frontline IT support to students, staff and visitors.
• Assist with software, login, account and device-related enquiries.
• Help users access and use University systems and digital services.
• Maintain student computer and printing spaces across campus.
• Troubleshoot common technical issues and escalate complex problems.
• Maintain accurate records of customer interactions.
• Contribute to service improvements and excellence.

Skills

Customer service

IT support

Communication

Problem solving

Teamwork

Job description

AskOtago is seeking an Assistant Service Representative (IT) to deliver frontline IT support for students, staff and visitors at University of Otago. You will handle software, login and device inquiries, help users access university systems, and maintain campus computer spaces.

The role emphasizes strong customer service, clear communication, and teamwork, with full training provided. This is a part-time, fixed-term position for the 2027 academic year based in Dunedin.