Student IT Helpdesk Specialist

University of Otago; Dunedin; On-site; NZD 59,000 - 63,000; Part time

Benefits offered by this job

On-campus location

Full training provided

Job summary

University of Otago – North Dunedin, South Island invites applications for a part-time Assistant Service Representative (IT) to join the AskOtago Student IT team. You will deliver frontline IT support to students, staff and visitors across multiple channels while studying.

Fixed-term for the 2027 academic year (February–November) with training provided. 10–20 hours per week during semester and potential full-time during breaks. On-campus Dunedin location with a supportive team culture.

Qualifications

• No specialist IT qualifications are required. Full training will be provided.
• We are looking for people with a genuine interest in technology and helping others.
• Excellent customer service and communication skills are essential.

Responsibilities

• Providing frontline IT support to students, staff, and visitors.
• Assisting with software, login, account, and device-related enquiries.
• Supporting customers to access and use University systems and digital services.
• Maintaining student computer and printing spaces across campus.
• Troubleshooting common technical issues and escalating more complex problems when required.
• Maintaining accurate records of customer interactions.
• Contributing to continuous improvement and service excellence.

Skills

Customer service

Communication

Problem solving

IT support basics

Teamwork

Willingness to learn

Job description

University of Otago – North Dunedin, South Island invites applications for a part-time Assistant Service Representative (IT) to join the AskOtago Student IT team. You will deliver frontline IT support to students, staff and visitors across multiple channels while studying.

Fixed-term for the 2027 academic year (February–November) with training provided. 10–20 hours per week during semester and potential full-time during breaks. On-campus Dunedin location with a supportive team culture.