Assistant Services Representative - AskOtago

AskOtago; Dunedin; On-site; NZD 59,000 - 63,000; Part time

Benefits offered by this job

On-campus location

Part-time hours around study

Job summary

AskOtago is seeking an Assistant Service Representative (IT) to deliver frontline IT support for students, staff and visitors at University of Otago. You will handle software, login and device inquiries, help users access university systems, and maintain campus computer spaces.

The role emphasizes strong customer service, clear communication, and teamwork, with full training provided. This is a part-time, fixed-term position for the 2027 academic year based in Dunedin.

Qualifications

• Excellent customer service and communication skills.
• Interest in technology and digital services.
• Enjoy problem-solving and learning new systems.
• Ability to explain technical information clearly to users.
• Able to work independently and in a team.

Responsibilities

• Provide frontline IT support to students, staff and visitors.
• Assist with software, login, account and device-related enquiries.
• Help users access and use University systems and digital services.
• Maintain student computer and printing spaces across campus.
• Troubleshoot common technical issues and escalate complex problems.
• Maintain accurate records of customer interactions.
• Contribute to service improvements and excellence.

Skills

Customer service

IT support

Communication

Problem solving

Teamwork

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Looking for a part-time role that fits around your studies? Interested in technology and enjoy helping others? Join the AskOtago Student IT team and gain valuable work experience while studying at Otago.

This role is ideal for university students who want to develop practical skills in customer service, communication, problem solving and IT support within a professional and supportive environment.

These roles are available for the 2027 academic year, February to November.

AskOtago Student IT is part of AskOtago, the University of Otago's service centre, and provides frontline IT support to students, staff, and visitors. As one of the first points of contact for technology-related enquiries, our team helps customers access and use University systems, software, devices, and digital services.

Our approach combines excellent customer service with practical technical support. We believe great IT support starts with understanding people's needs and helping them find the right solution.

The Role | Te Mahi

As an Assistant Service Representative (IT), you will provide frontline support for a wide range of technology-related enquiries. Working as part of a supportive and collaborative team, you will help customers across multiple service channels and contribute to a positive customer experience.

Key responsibilities include:

• Providing friendly and professional IT support to students, staff, and visitors.
• Assisting with software, login, account, and device-related enquiries.
• Supporting customers to access and use University systems and digital services.
• Maintaining student computer and printing spaces across campus.
• Troubleshooting common technical issues and escalating more complex problems when required.
• Maintaining accurate records of customer interactions.
• Contributing to continuous improvement and service excellence.

No specialist IT qualifications are required. We're looking for people with a genuine interest in technology and helping others. Full training will be provided.

We are looking for people who:

• Have excellent customer service and communication skills.
• Are enthusiastic, proactive, and keen to learn.
• Have an interest in technology and digital services.
• Enjoy problem-solving and working through challenges.
• Are confident learning new systems and applications.
• Can explain technical information in a clear and user-friendly way.
• Work effectively both independently and as part of a team.
• Take pride in delivering high-quality service.

Previous experience in customer service, retail, hospitality, administration, or technical support will be viewed favourably but is not essential.

Why join us? | He aha ai mātou?

This role offers more than just a part-time job, you’ll gain:

• Part-time hours that fit around your study commitments and a handy on-campus location.
• Hands-on experience in a professional IT and customer service environment.
• Transferrable skills in communication, teamwork, problem solving and technology support.
• Experience that will strengthen your CV and support your future career goals.

Whether you’re interested in technology, business, health sciences or another field entirely, this role provides valuable workplace experience that future employers are looking for.

These are fixed term (February 2027 – November 2027), variable hour positions, based in Ōtepoti, Dunedin.

There are multiple positions available. Successful applicants will be required to:

• Work between 10 and 20 hours per week during semester time.
• Be available to work additional hours during peak periods, including opportunities for full-time work during semester breaks and other non-teaching periods.

The appointment range for this role is $59,494 to $63,000. Top of range $68,847 per year.

You must have the right to live and work in New Zealand to apply for this role.

For more information or to discuss this role in confidence, please contact Nick Anderson via the contact details below.

Applications may be reviewed as they are received. The University reserves the right to close this vacancy at any time. #LI-DNI

Additional Information

Contact: Nick Anderson

Further Information: Department Website

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