Assistant Services Representative - AskOtago

University of Otago; Dunedin; On-site; NZD 59,000 - 63,000; Part time

Benefits offered by this job

On-campus location

Full training provided

Job summary

University of Otago – North Dunedin, South Island invites applications for a part-time Assistant Service Representative (IT) to join the AskOtago Student IT team. You will deliver frontline IT support to students, staff and visitors across multiple channels while studying.

Fixed-term for the 2027 academic year (February–November) with training provided. 10–20 hours per week during semester and potential full-time during breaks. On-campus Dunedin location with a supportive team culture.

Qualifications

• No specialist IT qualifications are required. Full training will be provided.
• We are looking for people with a genuine interest in technology and helping others.
• Excellent customer service and communication skills are essential.

Responsibilities

• Providing frontline IT support to students, staff, and visitors.
• Assisting with software, login, account, and device-related enquiries.
• Supporting customers to access and use University systems and digital services.
• Maintaining student computer and printing spaces across campus.
• Troubleshooting common technical issues and escalating more complex problems when required.
• Maintaining accurate records of customer interactions.
• Contributing to continuous improvement and service excellence.

Skills

Customer service

Communication

Problem solving

IT support basics

Teamwork

Willingness to learn

Job description

University of Otago – North Dunedin, South Island

Looking for a part-time role that fits around your studies? Interested in technology and enjoy helping others? Join the AskOtago Student IT team and gain valuable work experience while studying at Otago.

This role is ideal for university students who want to develop practical skills in customer service, communication, problem solving and IT support within a professional and supportive environment.

These roles are available for the 2027 academic year, February to November.

AskOtago Student IT is part of AskOtago, the University of Otago's service centre, and provides frontline IT support to students, staff, and visitors. As one of the first points of contact for technology-related enquiries, our team helps customers access and use University systems, software, devices, and digital services.

Our approach combines excellent customer service with practical technical support. We believe great IT support starts with understanding people's needs and helping them find the right solution.

The Role | Te Mahi

As an Assistant Service Representative (IT), you will provide frontline support for a wide range of technology-related enquiries. Working as part of a supportive and collaborative team, you will help customers across multiple service channels and contribute to a positive customer experience.

Key responsibilities

• Providing friendly and professional IT support to students, staff, and visitors.
• Assisting with software, login, account, and device-related enquiries.
• Supporting customers to access and use University systems and digital services.
• Maintaining student computer and printing spaces across campus.
• Troubleshooting common technical issues and escalating more complex problems when required.
• Maintaining accurate records of customer interactions.
• Contributing to continuous improvement and service excellence.

No specialist IT qualifications are required. We're looking for people with a genuine interest in technology and helping others. Full training will be provided.

We are looking for people who:

• Have excellent customer service and communication skills.
• Are enthusiastic, proactive, and keen to learn.
• Have an interest in technology and digital services.
• Enjoy problem-solving and working through challenges.
• Are confident learning new systems and applications.
• Can explain technical information in a clear and user-friendly way.
• Work effectively both independently and as part of a team.
• Take pride in delivering high-quality service.

Previous experience in customer service, retail, hospitality, administration, or technical support will be viewed favourably but is not essential.

Why join us? | He aha ai mātou?

This role offers more than just a part-time job, you’ll gain:

• Part-time hours that fit around your study commitments and a handy on-campus location.
• Hands-on experience in a professional IT and customer service environment.
• Transferrable skills in communication, teamwork, problem solving and technology support.
• Experience that will strengthen your CV and support your future career goals.

Whether you’re interested in technology, business, health sciences or another field entirely, this role provides valuable workplace experience that future employers are looking for.

These are fixed term (February 2027 – November 2027), variable hour positions, based in Ōtepoti, Dunedin.

Successful applicants will be required to:

• Work between 10 and 20 hours per week during semester time.
• Be available to work additional hours during peak periods, including opportunities for full-time work during semester breaks and other non-teaching periods.

The appointment range for this role is $59,494 to $63,000. Top of range $68,847 per year.

You must have the right to live and work in New Zealand to apply for this role.