Part-Time Luxury Reservations Agent | Upsell & ALL Perks

Accor; Auckland; On-site; NZD 28,000 - 36,000; Part time

Benefits offered by this job

Staff meal

Uniform provided

International accommodation discounts

Family & Friends hotel discounts

Career progression opportunities

Annual free night

Job summary

Accor is seeking a friendly, organized Part-Time Reservations Agent to join our Reservations team in Auckland. You will input group, FIT and corporate reservations, answer calls within three rings, and provide memorable service in line with Accor's standards.

You should have at least 1 year of reservations/front office experience, ideally in a 5-star luxury environment, with Opera PMS and ResWeb/DataWeb knowledge. Expect opportunities for development and global perks.

Qualifications

• Minimum 1 year of reservations/front office experience.
• 5-star luxury environment preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb systems.
• Excellent listening and negotiation skills.
• Projects a professional image at all times.

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.
• Take initiative to engage with guests and deliver heartfelt service in every interaction.
• Ensure all Group checklists are updated on the same date they are received.
• Send group invoice to companies/agents for payment and follow-up on any outstanding payments.
• Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaison with Sales team and Food and Beverage team for conference or event arrangement.
• Take personal responsibility to ensure inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Cluster Reservations Manager.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.

Skills

Guest focus

Active listening

Negotiation skills

Professional image

Opera PMS

ResWeb/DataWeb

Tools

Opera PMS

ResWeb

DataWeb

Job description

Accor is seeking a friendly, organized Part-Time Reservations Agent to join our Reservations team in Auckland. You will input group, FIT and corporate reservations, answer calls within three rings, and provide memorable service in line with Accor's standards.

You should have at least 1 year of reservations/front office experience, ideally in a 5-star luxury environment, with Opera PMS and ResWeb/DataWeb knowledge. Expect opportunities for development and global perks.