Reservation Agent

Accor; Auckland; On-site; NZD 28,000 - 36,000; Part time

Benefits offered by this job

Staff meal

Uniform provided

International accommodation discounts

Family & Friends hotel discounts

Career progression opportunities

Annual free night

Job summary

Accor is seeking a friendly, organized Part-Time Reservations Agent to join our Reservations team in Auckland. You will input group, FIT and corporate reservations, answer calls within three rings, and provide memorable service in line with Accor's standards.

You should have at least 1 year of reservations/front office experience, ideally in a 5-star luxury environment, with Opera PMS and ResWeb/DataWeb knowledge. Expect opportunities for development and global perks.

Qualifications

• Minimum 1 year of reservations/front office experience.
• 5-star luxury environment preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb systems.
• Excellent listening and negotiation skills.
• Projects a professional image at all times.

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.
• Take initiative to engage with guests and deliver heartfelt service in every interaction.
• Ensure all Group checklists are updated on the same date they are received.
• Send group invoice to companies/agents for payment and follow-up on any outstanding payments.
• Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaison with Sales team and Food and Beverage team for conference or event arrangement.
• Take personal responsibility to ensure inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Cluster Reservations Manager.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.

Skills

Guest focus

Active listening

Negotiation skills

Professional image

Opera PMS

ResWeb/DataWeb

Tools

Opera PMS

ResWeb

DataWeb

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for a friendly, organised, and proactivePart-Time Reservations Agent to join our Reservations team, supporting some of Accor's most iconic hospitality brands including Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland, and JO&JOE Auckland.

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Take initiative to seek out memorable ways to engage with guests, and harnessyour creativity to deliver emotion and heart felt service in every interaction.
• Ensure all Group checklists are updated on the same date they are received.
• Send group invoice to companies/agents for payment and follow-up on any outstanding payments.
• Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaison with Sales team and Food and Beverage team for conference or event arrangement.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Cluster Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.

Qualifications

Your experience and skills include:

• Guest focused personality is essential
• Minimum 1 year previous Reservation/Front Office experience is essential.
• 5 star luxury environment is preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system.
• Passion for high end hospitality with an absolute eye for detail.
• A demonstrated ability to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.

Additional Information

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodationat the hotel and additional perks!

Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.