Part-Time Guest Service Agent — Warm Welcomes & Local Tips

SmartRecruiters, Inc.; Auckland; On-site; NZD 25,000 - 30,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels, Auckland Harbour Suites, is seeking a part-time Guest Service Agent who excels in hospitality and delivering warm, professional service.

You will handle check-ins/outs, guide guests with local tips, and contribute to a welcoming atmosphere through clear communication and guest-focused problem solving.

Shifts include weekends and public holidays; you’ll work a rotating roster across early and late hours to meet guest needs.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Customer service

Communication skills

Professional presentation

Flexibility

Job description

Minor Hotels, Auckland Harbour Suites, is seeking a part-time Guest Service Agent who excels in hospitality and delivering warm, professional service.

You will handle check-ins/outs, guide guests with local tips, and contribute to a welcoming atmosphere through clear communication and guest-focused problem solving.

Shifts include weekends and public holidays; you’ll work a rotating roster across early and late hours to meet guest needs.