Guest Service Agent / Hotel Receptionist

Oaks Hotels & Resorts Limited; Auckland; On-site; NZD 27,000 - 39,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Auckland Hotel is seeking a part-time Guest Service Agent/Hotel Receptionist who delivers warm, guest-focused service from check-in to check-out. You will guide guests on local attractions and provide timely, accurate information via in-person, phone, and email channels.

You’ll handle reservations, confirmations, and special requests using the property management system, while maintaining a friendly and professional presence across shifts including weekends and public holidays.

Qualifications

• Experience in hotel or customer-facing roles.
• Ability to speak Mandarin or Cantonese is advantageous.
• Excellent communication and problem-solving skills.
• Professional appearance and customer-centric mindset.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear communication across channels (in-person, phone, email) to provide exceptional service.
• Oversee accurate processing of guest reservations, updates, and special requests.
• Act as the primary point of contact for guests throughout their stay, addressing needs and providing recommendations.

Skills

Customer Service

Reservations processing

Multichannel communication

Check-in/out

Job description

Job Description

Oaks Auckland Hotel are looking for a part-time Guest Service Agent/ Hotel Receptionist who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Minimum hours: 24 per week
• $25 NZD per hour

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Ability to speak Mandarin or Cantonese is highly advantageous, though not required.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

This is your chance to work within a property backed by two powerhouse organisations - Minor Hotels, a global hotel operator with a portfolio of over 560 properties, and Mulpha, a leading investment group with a strong commitment to hospitality excellence.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.