Part-Time Front Desk & Guest Experience Agent (Rotating Shifts)

SmartRecruiters, Inc.; Auckland; On-site; NZD 27,000 - 39,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Generous leave

Job summary

Oaks Auckland Hotel is seeking a part-time Guest Service Agent/Hotel Receptionist who delivers outstanding guest experiences with a warm, professional presence. You will guide guests through check-in/check-out, provide local recommendations, and ensure smooth service throughout their stay.

Responsibilities include handling reservations, multi-channel communication, and proactive problem-solving to exceed guest expectations. Strong hospitality ethos and flexibility to work weekends are essential.

Qualifications

• Demonstrated background delivering high-quality service in hospitality or guest-facing roles.
• Ability to communicate clearly across channels (in-person, phone, email).
• Willingness to work weekends/public holidays and varying shifts.

Responsibilities

• Provide warm, efficient reception and assist guests with check-in/check-out.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Process reservations and special requests using the property management system.
• Serve as the main point of contact, offering personalized local recommendations.

Skills

Customer service

Hospitality

Communication

Weekend availability

Tools

Property management system

Job description

Oaks Auckland Hotel is seeking a part-time Guest Service Agent/Hotel Receptionist who delivers outstanding guest experiences with a warm, professional presence. You will guide guests through check-in/check-out, provide local recommendations, and ensure smooth service throughout their stay.

Responsibilities include handling reservations, multi-channel communication, and proactive problem-solving to exceed guest expectations. Strong hospitality ethos and flexibility to work weekends are essential.