Part-Time Freight Customer Support & Data Entry

New Zealand Couriers; Auckland; On-site; NZD 31,000 - 45,000; Part time

Benefits offered by this job

Free onsite parking

Full training provided

Career opportunities

Public transport nearby

Job summary

New Zealand Couriers is seeking a Customer Services Representative at our Penrose branch. This part-time role is 20 hours per week, Monday to Friday 2:00pm–6:00pm, with a rostered Saturday morning shift approximately once every six weeks.

Starting rate is $27.50 per hour, paid weekly. The role focuses on high-volume data entry and administration, tracking freight, investigating service issues, coordinating resolutions, and liaising with Operations, Distribution, Fleet and Sales to keep freight

Qualifications

• Ability to process large volumes of information with accuracy.
• Strong computer skills and fast typing.
• Confident communication with customers and colleagues.
• Proactive and team-focused attitude.

Responsibilities

• High-volume data entry and administration.
• Tracking freight and providing customer updates.
• Investigating service issues and coordinating resolutions.
• Monitoring and progressing customer enquiries.
• Liaising with teams across the business to achieve positive outcomes.
• Taking/placing phone calls with senders and receivers.
• Assisting with operational tasks when required.

Skills

Fast data entry

Attention to detail

Communication skills

Positive attitude

Multitasking

Teamwork

Job description

New Zealand Couriers is seeking a Customer Services Representative at our Penrose branch. This part-time role is 20 hours per week, Monday to Friday 2:00pm–6:00pm, with a rostered Saturday morning shift approximately once every six weeks.

Starting rate is $27.50 per hour, paid weekly. The role focuses on high-volume data entry and administration, tracking freight, investigating service issues, coordinating resolutions, and liaising with Operations, Distribution, Fleet and Sales to keep freight