Customer Services Representative (PART TIME 2-6pm)

New Zealand Couriers; Auckland; On-site; NZD 31,000 - 45,000; Part time

Benefits offered by this job

Free onsite parking

Full training provided

Career opportunities

Public transport nearby

Job summary

New Zealand Couriers is seeking a Customer Services Representative at our Penrose branch. This part-time role is 20 hours per week, Monday to Friday 2:00pm–6:00pm, with a rostered Saturday morning shift approximately once every six weeks.

Starting rate is $27.50 per hour, paid weekly. The role focuses on high-volume data entry and administration, tracking freight, investigating service issues, coordinating resolutions, and liaising with Operations, Distribution, Fleet and Sales to keep freight

Qualifications

• Ability to process large volumes of information with accuracy.
• Strong computer skills and fast typing.
• Confident communication with customers and colleagues.
• Proactive and team-focused attitude.

Responsibilities

• High-volume data entry and administration.
• Tracking freight and providing customer updates.
• Investigating service issues and coordinating resolutions.
• Monitoring and progressing customer enquiries.
• Liaising with teams across the business to achieve positive outcomes.
• Taking/placing phone calls with senders and receivers.
• Assisting with operational tasks when required.

Skills

Fast data entry

Attention to detail

Communication skills

Positive attitude

Multitasking

Teamwork

Job description

Customer Services Representative (PART TIME 2-6pm)

Starting Rate $27.50 per hour, Paid weekly

Based at our Penrose branch, we're looking for an person with fast typing & computing skills to join our Customer Services team on a part-time basis.

Hours: Monday to Friday, 2:00pm - 6:00pm (20 hours per week), plus a rostered Saturday morning shift (8:00am - 12:30pm) approximately once every six weeks.

Starting Rate: $27.50 per hour, paid weekly.

Whilst based in our Customer Services Team, this role will have heavy focus on data entry and administration, supporting a key customer account. You'll investigate service issues, coordinate outcomes, and work closely with our Operations, Distribution, Fleet and Sales teams to keep freight moving.

What You'll Be Doing

• High-volume data entry and administration
• Tracking freight and providing customer updates
• Investigating service issues and coordinating resolutions
• Monitoring and progressing customer enquiries
• Liaising with teams across the business to achieve positive outcomes
• Taking/placing phone callls speaking with both our senders and their receivers
• Assisting with operational tasks when required

About You

You'll be comfortable processing large volumes of information, have strong computer skills, and be confident communicating with people when required.

You Bring:

• Fast and accurate data entry skills
• Strong attention to detail
• Good communication and problem-solving skills
• A positive attitude and willingness to learn
• The ability to multitask in a fast-paced environment
• A team-focused approach

Why Join Us?

• Supportive team environment
• Full training provided
• Career opportunities within Freightways
• Free onsite parking
• Convenient Penrose location close to public transport

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

For over 60 years, New Zealand Couriers has been the country’s premium express delivery service - trusted for our speed, reliability, and exceptional customer care. With 25+ branches nationwide, we connect businesses and communities across New Zealand every day.

Our people are skilled, hands-on professionals who take pride in delivering excellence in a fast-moving, supportive environment. As part of the Freightways Group, we combine local agility with the scale and stability of a market leader.

Join us and be part of New Zealand’s most respected delivery network.

For over 60 years, New Zealand Couriers has been the country’s premium express delivery service - trusted for our speed, reliability, and exceptional customer care. With 25+ branches nationwide, we connect businesses and communities across New Zealand every day.

Our people are skilled, hands-on professionals who take pride in delivering excellence in a fast-moving, supportive environment. As part of the Freightways Group, we combine local agility with the scale and stability of a market leader.

Join us and be part of New Zealand’s most respected delivery network.