Overnight CCTV & Retail Security Operator

Red Badge Group; Maungakiekie-Tāmaki; On-site; NZD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Paid weekly

Retail discounts

Awards nights & events

EAP counselling & wellbeing support

Training & career progression

Inclusive team culture

Job summary

Red Badge Group is seeking a reliable CCTV Operator / Security Officer for a busy West Auckland retail site. This permanent role focuses on overnight CCTV monitoring, incident detection and response coordination, with coverage across day and evening shifts as needed.

You will be part of a security team, maintaining confidentiality and delivering professional customer service while safeguarding people and property.

Qualifications

• Security, CCTV, control room or retail security experience preferred or essential.
• COA certification required or ability to obtain one.
• Strong attention to detail and situational awareness.
• Confident written and verbal communication skills.
• Ability to complete clear and accurate incident reports.
• Good judgement and calm under pressure.
• Confidentiality and privacy respect.
• Reliable and punctual with flexible 24/7 availability.

Responsibilities

• Monitor CCTV systems and identify suspicious behaviour, hazards or security concerns.
• Respond to incidents and escalate per site procedures.
• Support security staff with CCTV observations, footage reviews and incident timelines.
• Complete accurate incident reports, CCTV logs and shift handovers.
• Monitor alarms, access control and after-hours activity.
• Communicate with the wider security team, site management and emergency services when required.
• Support guarding duties across day, evening and overnight shifts.
• Provide professional customer service in public-facing areas.
• Maintain confidentiality of CCTV footage and sensitive information.

Education

Certificate of Approval (COA)

Job description

Red Badge Group is seeking a reliable CCTV Operator / Security Officer for a busy West Auckland retail site. This permanent role focuses on overnight CCTV monitoring, incident detection and response coordination, with coverage across day and evening shifts as needed.

You will be part of a security team, maintaining confidentiality and delivering professional customer service while safeguarding people and property.