Retail Security - West Auckland

Red Badge Group; Maungakiekie-Tāmaki; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Discounts at retailers and more

Awards night & functions

EAP counselling

Training & career progression

Diverse team culture

Job summary

Red Badge Group is seeking a reliable Retail Security Officer to patrol a site in Henderson, West Auckland. You will provide a professional security presence while delivering friendly customer service to shoppers and staff, and you will help maintain safety and order throughout the store.

The role follows a fixed roster: Wed–Sat, 0900–1900, with Thursdays 1900–0030; you must be alert, able to write incident reports, and work well in a busy retail environment.

Qualifications

• Strong customer service and communication skills.
• Clear written communication and incident reporting.
• Eligibility to work in New Zealand and 18+; COA security licence.
• Flexibility to Wed-Sat roster with late Thursday shifts.

Responsibilities

• Maintain a visible, professional security presence within the retail environment
• Deliver friendly and helpful customer service while supporting the safety of customers and staff
• Monitor access points and follow site access control procedures
• Remain alert to potential risks, suspicious activity, and changing situations
• Respond appropriately to incidents and escalation concerns when required
• Write clear, accurate incident reports and maintain relevant records
• Communicate effectively with customers, retail staff, colleagues, and management
• Work collaboratively as part of a team and follow site procedures
• Follow Red Badge Group’s health & safety requirements and professional standards

Skills

Customer service

Communication

Teamwork

Attention to detail

Risk awareness

Discretion and integrity

Job description

Red Badge Group is looking for a reliable and alert Retail Security Officer to join our team on a site in Henderson, West Auckland. You’ll help create a safe and welcoming environment for customers, retail staff, and visitors while providing a professional security presence. If you enjoy working with people and can stay calm and attentive in a busy setting, we’d like to hear from you.

This role has a set roster of day shifts on a Wednesday - Saturday - 0900-1900 except on Thursdays the hours are 1900-0030.

Key Responsibilities

• Maintain a visible, professional security presence within the retail environment

• Deliver friendly and helpful customer service while supporting the safety of customers and staff

• Monitor access points and follow site access control procedures

• Remain alert to potential risks, suspicious activity, and changing situations

• Respond appropriately to incidents and escalation concerns when required

• Write clear, accurate incident reports and maintain relevant records

• Communicate effectively with customers, retail staff, colleagues, and management

• Work collaboratively as part of a team and follow site procedures

• Follow Red Badge Group’s health & safety requirements and professional standards

Requirements

• Strong customer service and communication skills

• Ability to follow access control procedures and site instructions

• Clear written communication skills, including the ability to complete incident reports

• A professional demeanour, integrity, and a strong sense of responsibility

• Alertness and sound judgement when responding to incidents or identifying potential risks

• Ability to work well as part of a team while remaining dependable and attentive

• Previous retail security, security, or customer service experience is an advantage

• Eligible to work in New Zealand and at least 18 years of age

• Hold, or be able to obtain, a current NZ COA (Certificate of Approval) security licence

• Flexibility to work the set roster pattern of Wed-Saturday shifts, with late night Thursdays.

About Us

Red Badge Group is a proudly 100% Kiwi-owned and operated organisation providing a full suite of security services, including security guarding, alarm monitoring, mobile patrols, drone surveillance, event security and training services.

We're passionate about protecting people and places while creating a positive and inclusive workplace, recently winning the Employer of Choice award in 2026, and recognised as a finalist in 2022. We are also proud to be the only provider of remote aerial drone security in New Zealand through SkyGuard, an innovative service helping redefine how organisations approach security and surveillance.

Benefits of working with us

• Competitive pay, paid weekly

• Discounts at numerous retailers, gyms, hotels, restaurants, and more

• Annual Awards Night, Christmas functions, and year-round employee recognition

• Confidential EAP counselling and wellbeing support

• Ongoing training, development, and career progression opportunities

• A diverse, inclusive, and supportive team culture