Retail Security & CCTV Operator - West Auckland

Red Badge Group; Maungakiekie-Tāmaki; On-site; NZD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Paid weekly

Retail discounts

Awards nights & events

EAP counselling & wellbeing support

Training & career progression

Inclusive team culture

Job summary

Red Badge Group is seeking a reliable CCTV Operator / Security Officer for a busy West Auckland retail site. This permanent role focuses on overnight CCTV monitoring, incident detection and response coordination, with coverage across day and evening shifts as needed.

You will be part of a security team, maintaining confidentiality and delivering professional customer service while safeguarding people and property.

Qualifications

• Security, CCTV, control room or retail security experience preferred or essential.
• COA certification required or ability to obtain one.
• Strong attention to detail and situational awareness.
• Confident written and verbal communication skills.
• Ability to complete clear and accurate incident reports.
• Good judgement and calm under pressure.
• Confidentiality and privacy respect.
• Reliable and punctual with flexible 24/7 availability.

Responsibilities

• Monitor CCTV systems and identify suspicious behaviour, hazards or security concerns.
• Respond to incidents and escalate per site procedures.
• Support security staff with CCTV observations, footage reviews and incident timelines.
• Complete accurate incident reports, CCTV logs and shift handovers.
• Monitor alarms, access control and after-hours activity.
• Communicate with the wider security team, site management and emergency services when required.
• Support guarding duties across day, evening and overnight shifts.
• Provide professional customer service in public-facing areas.
• Maintain confidentiality of CCTV footage and sensitive information.

Education

Certificate of Approval (COA)

Job description

Looking for a security role where attention to detail really matters?

We’re looking for a reliable and switched-on CCTV Operator / Security Officer to join our team at a busy retail site in West Auckland.

This is a permanent role, with a strong focus on overnight CCTV monitoring, incident detection and response coordination. You’ll also support the wider security team across day and evening guarding shifts.

The set roster for this role is Wednesday to Friday day shifts and Saturday and Sunday overnight shifts, you must be available for these shifts at a minimum. We’re also looking for someone who can offer some flexibility to cover additional shifts when needed.

About the Role

You’ll play an important part in keeping the site safe, secure and running smoothly. Working across CCTV monitoring and on-the-ground security duties, no two shifts will be exactly the same.

Your responsibilities will include:

• Monitoring CCTV systems and identifying suspicious behaviour, hazards or security concerns
• Responding to and escalating incidents in line with site procedures
• Supporting security staff with CCTV observations, footage reviews and incident timelines
• Completing accurate incident reports, CCTV logs and shift handovers
• Monitoring alarms, access control, contractors and after-hours activity
• Communicating clearly with the wider security team, site management and emergency services when required
• Supporting guarding duties across day, evening and overnight shifts
• Providing professional and friendly customer service when working in public-facing areas
• Maintaining confidentiality when handling CCTV footage and sensitive information

What We’re Looking For

You’ll be someone who is observant, dependable and calm under pressure. You’ll be comfortable working independently overnight while also being a strong team player when working alongside the wider site team.

Ideally, you’ll bring:

• Previous security, CCTV, control room or retail security experience, although this is not essential
• A current Certificate of Approval (COA), or the ability to obtain one
• Strong attention to detail and situational awareness
• Confident written and verbal communication skills
• The ability to complete clear and accurate incident reports
• Good judgement and the ability to remain calm during incidents
• A professional approach to confidentiality and privacy
• Strong reliability and punctuality
• Flexibility to work across a 24/7 security operation
• A professional presentation and positive attitude

Why Join Us?

This is a great opportunity to build your security experience in a large, busy retail environment, with exposure to both CCTV operations and frontline security.

You’ll join a supportive team where reliability, professionalism and looking out for each other matter.

About Us

Red Badge Group is a proudly 100% Kiwi-owned and operated organisation providing a full suite of security services, including security guarding, alarm monitoring, mobile patrols, drone surveillance, event security and training services.

We're passionate about protecting people and places while creating a positive and inclusive workplace, recently winning the Employer of Choice award in 2026, and recognised as a finalist in 2022. We are also proud to be the only provider of remote aerial drone security in New Zealand through SkyGuard, an innovative service helping redefine how organisations approach security and surveillance.

Benefits of working with us:

• Competitive pay, paid weekly
• Discounts at numerous retailers, gyms, hotels, restaurants, and more
• Annual Awards Night, Christmas functions, and year-round employee recognition
• Confidential EAP counselling and wellbeing support
• Ongoing training, development, and career progression opportunities
• A diverse, inclusive, and supportive team culture

If you’re observant, dependable and ready to take the next step in your security career, we’d love to hear from you.