Retail Security - West Auckland

Red Badge Group; Auckland; On-site; NZD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive weekly pay

Discounts at retailers and gyms

Awards night and functions

Wellbeing support (EAP)

Ongoing training and career growth

Diverse, inclusive team culture

Job summary

Red Badge Group is seeking a reliable Retail Security Officer to join our team on-site in Henderson, West Auckland. You will provide a professional security presence while delivering friendly customer service in a busy retail environment.

The role requires following access control procedures, writing incident reports, and maintaining safety for customers and staff. You must be 18+, eligible to work in New Zealand, and hold or obtain a NZ COA security licence.

Qualifications

• Strong customer service and communications skills.
• Ability to follow access control procedures and site instructions.
• Clear written communication and incident reporting.
• Professional demeanor with integrity and responsibility.
• Alertness and sound judgement for safety and security.
• Team player with dependable, attentive work style.
• Retail security or customer service experience is advantageous.
• Eligible to work in New Zealand; must be at least 18 and hold or obtain NZ COA security licence.
• Set roster Wed-Saturday with late-night Thursday shifts.

Responsibilities

• Maintain a visible, professional security presence within the retail environment
• Deliver friendly and helpful customer service while supporting safety
• Monitor access points and follow site procedures
• Remain alert to risks and changing situations
• Respond to incidents and elevate concerns as needed
• Write incident reports and maintain records
• Communicate effectively with customers, staff, and management
• Work collaboratively as part of a team and follow site procedures
• Adhere to health & safety requirements and standards

Skills

Customer service

Communication

Access control procedures

Incident reporting

Teamwork

Security experience

NZ work eligibility

NZ COA licence

Job description

Red Badge Group is looking for a reliable and alert Retail Security Officer to join our team on a site in Henderson, West Auckland. You’ll help create a safe and welcoming environment for customers, retail staff, and visitors while providing a professional security presence. If you enjoy working with people and can stay calm and attentive in a busy setting, we’d like to hear from you.

This role has a set roster of day shifts on a Wednesday - Saturday - 0900-1900 except on Thursdays the hours are 1900-0030.

Key Responsibilities

• Maintain a visible, professional security presence within the retail environment
• Deliver friendly and helpful customer service while supporting the safety of customers and staff
• Monitor access points and follow site access control procedures
• Remain alert to potential risks, suspicious activity, and changing situations
• Respond appropriately to incidents and elevate concerns when required
• Write clear, accurate incident reports and maintain relevant records
• Communicate effectively with customers, retail staff, colleagues, and management
• Work collaboratively as part of a team and follow site procedures
• Follow Red Badge Group’s health & safety requirements and professional standards

Requirements

• Strong customer service and communication skills
• Ability to follow access control procedures and site instructions
• Clear written communication skills, including the ability to complete incident reports
• A professional demeanour, integrity, and a strong sense of responsibility
• Alertness and sound judgement when responding to incidents or identifying potential risks
• Ability to work well as part of a team while remaining dependable and attentive
• Previous retail security, security, or customer service experience is an advantage
• Eligible to work in New Zealand and at least 18 years of age
• Hold, or be able to obtain, a current NZ COA (Certificate of Approval) security licence
• Flexibility to work the set roster pattern of Wed-Saturday shifts, with late night Thursdays.

About Us

Red Badge Group is a proudly 100% Kiwi-owned and operated organisation providing a full suite of security services, including security guarding, alarm monitoring, mobile patrols, drone surveillance, event security and training services.

We're passionate about protecting people and places while creating a positive and inclusive workplace, recently winning the Employer of Choice award in 2026, and recognised as a finalist in 2022.

We are also proud to be the only provider of remote aerial drone security in New Zealand through SkyGuard, an innovative service helping redefine how organisations approach security and surveillance.

Benefits of working with us

• Competitive pay, paid weekly
• Discounts at numerous retailers, gyms, hotels, restaurants, and more
• Annual Awards Night, Christmas functions, and year-round employee recognition
• Confidential EAP counselling and wellbeing support
• Ongoing training, development, and career progression opportunities
• A diverse, inclusive, and supportive team culture

If you're someone who enjoys helping people, takes pride in presenting professionally, and understands that great security is built on both presence and customer service, we'd love to hear from you.