Outpatient Receptionist & Admin – Paediatrics

CGR Services; Otago; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern Dunedin Hospital is seeking a Receptionist Administrator to support the Dunedin Hospital outpatient service, ensuring smooth patient flow and efficient reception operations.

You'll staff Outpatients reception, assist clinics, and collaborate with clinical teams to deliver responsive administration and patient services in a busy hospital environment.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems.
• Strong written and verbal communicator.
• Excellent computer skills, including Microsoft Word, Excel and Outlook.
• Be a touch typist with a typing speed above 65 words per minute.
• Strong attention to detail.
• Be respectful of the privacy of individuals when dealing with personal information.

Responsibilities

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes
• Process patient arrivals promptly in the patient queue management system, prior to consultation
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks

Skills

Customer service experience

Reception experience

Office systems knowledge

Written and verbal communication

MS Office

Typing speed 65+ WPM

Attention to detail

Privacy protection

Tools

Microsoft Word

Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora Southern Dunedin Hospital is seeking a Receptionist Administrator to support the Dunedin Hospital outpatient service, ensuring smooth patient flow and efficient reception operations.

You'll staff Outpatients reception, assist clinics, and collaborate with clinical teams to deliver responsive administration and patient services in a busy hospital environment.