Outpatient Reception & Admin Specialist

JobSpace; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora – Southern is seeking a Reception Administrator to support the Dunedin Hospital outpatient service, staffing the Outpatients reception desk and providing flexible administration support to clinics.

You will greet visitors, manage enquiries by phone, email and tasks, assist with self-check-in kiosks, load referrals in the patient administration system, and help maintain scanning and filing. If you have strong IT skills, you will fit well in a busy team.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems and processes.
• Strong written and verbal communication skills.
• Excellent computer skills: Word, Excel and Outlook.
• Touch typing speed above 65 words per minute.
• Attention to detail and privacy of personal information.

Responsibilities

• Greet visitors to clinic areas and guide where to go.
• Handle enquiries via phone, email and digital task lists.
• Register patient arrivals in the queue management system.
• Support self-check-in kiosks and related technology.
• Load referral details in the patient administration system.
• Maintain up-to-date scanning and filing.
• Perform other administrative tasks as required.

Skills

Customer service

Office systems

Communication

MS Word

MS Excel

Outlook

Typing (65 wpm+)

Attention to detail

Privacy awareness

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora – Southern is seeking a Reception Administrator to support the Dunedin Hospital outpatient service, staffing the Outpatients reception desk and providing flexible administration support to clinics.

You will greet visitors, manage enquiries by phone, email and tasks, assist with self-check-in kiosks, load referrals in the patient administration system, and help maintain scanning and filing. If you have strong IT skills, you will fit well in a busy team.