Receptionist Administrator - Paediatrics

CGR Services; Otago; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern Dunedin Hospital is seeking a Receptionist Administrator to support the Dunedin Hospital outpatient service, ensuring smooth patient flow and efficient reception operations.

You'll staff Outpatients reception, assist clinics, and collaborate with clinical teams to deliver responsive administration and patient services in a busy hospital environment.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems.
• Strong written and verbal communicator.
• Excellent computer skills, including Microsoft Word, Excel and Outlook.
• Be a touch typist with a typing speed above 65 words per minute.
• Strong attention to detail.
• Be respectful of the privacy of individuals when dealing with personal information.

Responsibilities

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes
• Process patient arrivals promptly in the patient queue management system, prior to consultation
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks

Skills

Customer service experience

Reception experience

Office systems knowledge

Written and verbal communication

MS Office

Typing speed 65+ WPM

Attention to detail

Privacy protection

Tools

Microsoft Word

Excel

Outlook

Job description

Receptionist Administrator - Paediatrics New Zealand Government Otago, Otago, NZ

Receptionist Administrator – Paediatrics. Dunedin Hospital, full time 1 FTE permanent role available. Salary between $67,943 - $72,495 per annum pro rata. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Reception Administrator will help keep the Dunedin Hospital outpatient service running smoothly by staffing Outpatients reception desk and providing flexible administration support to adjacent clinics.

Tasks

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes
• Process patient arrivals promptly in the patient queue management system, prior to consultation
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks

You’ll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to outpatient clinical teams.

About the Team / Service / Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About You

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.