Receptionist Administrator - Paediatrics

Health New Zealand - Te Whatu Ora - Southern; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern in Dunedin is seeking a Reception Administrator to support the outpatient services, greeting visitors and coordinating the clinic desk.

You will handle enquiries, assist with self-check-in, manage referrals and ensure accurate administration, contributing to smooth patient flow and efficient service delivery.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems.
• Strong written and verbal communication.
• Excellent computer skills, including Word, Excel and Outlook.
• Touch typist with a typing speed above 65 words per minute.
• Strong attention to detail.
• Be respectful of privacy of personal information.

Responsibilities

• Greet arriving visitors and guide them to the correct location.
• Handle enquiries by phone, email and digital task lists within expected timeframes.
• Process patient arrivals in the queue management system.
• Assist patients to use self-check-in kiosks and related technologies.
• Load accurate referral details in the patient administration system.
• Ensure scanning and filing are up to date.
• Perform other administrative tasks.

Skills

Customer service

Office systems

Written communication

MS Word

MS Excel

Outlook

Typing 65+ wpm

Attention to detail

Privacy compliance

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Southern – Dunedin, South Island

• Salary between $67,943 - $72,495 per annum pro rata

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Reception Administrator will help keep the Dunedin Hospital outpatient service running smoothly by staffing Outpatients reception desk and providing flexible administration support to adjacent clinics.

Tasks include but are not limited to:

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes.
• Process patient arrivals promptly in the patient queue management system, prior to consultation.
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks.

You'll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to outpatient clinical teams.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.