Outpatient Reception & Admin Specialist

New Zealand Government; Dunedin; Hybrid; NZD 68,000 - 72,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Receptionist Administrator for Dunedin Hospital's Outpatient Services. The role is 0.4FTE, part-time, covering Thursdays and Fridays with a pro rata salary of $67,943-$72,495 per annum.

You will staff the Outpatients reception, assist with clinics, and provide flexible administrative support to ensure smooth patient flow and accurate records.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems and processes.
• Strong written and verbal communication skills.
• Excellent computer skills including Microsoft Word, Excel and Outlook.
• Typing speed above 65 words per minute.
• Attention to detail and privacy awareness.

Responsibilities

• Greet visitors to the clinic areas and direct them appropriately.
• Answer enquiries by phone, email and digital task lists within expected timeframes.
• Process patient arrivals in the queue management system before consultations.
• Support patients to use self-check-in kiosks and related technologies.
• Load accurate referral details and descriptions in the patient administration system.
• Ensure scanning and filing are up to date; perform other administrative tasks as needed.

Skills

Customer service

Reception experience

Office systems

Communication

Microsoft Word

Microsoft Excel

Outlook

Typing speed

Attention to detail

Privacy awareness

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora is seeking a Receptionist Administrator for Dunedin Hospital's Outpatient Services. The role is 0.4FTE, part-time, covering Thursdays and Fridays with a pro rata salary of $67,943-$72,495 per annum.

You will staff the Outpatients reception, assist with clinics, and provide flexible administrative support to ensure smooth patient flow and accurate records.