(Out of Hours) Accommodation & Welfare Officer.

YMCA WELLINGTON AND DISTRICT; Wellington; On-site; NZD 36,000 - 51,000; Part time

Job summary

YMCA Wellington & District is seeking an Accommodation and Welfare Officer for waking nights to keep our supported accommodation safe, secure and welcoming. You will support residents, conduct welfare checks, monitor CCTV, and respond calmly to incidents, emergencies and signpost to appropriate staff.

You will carry out cleaning, basic maintenance and record-keeping, working both independently and with colleagues.

Qualifications

• Strong problem solving and crisis management skills.
• Customer care focus with excellent interpersonal abilities.
• Understanding of confidentiality and GDPR.
• Basic MS Office literacy (Outlook, Word, Excel).
• Awareness of security and safety issues in housing schemes.

Responsibilities

• Provide safe environment across sites at night.
• Conduct lone and paired shifts.
• Record, report, and rectify issues to protect buildings.
• Perform regular site patrols and health checks.
• Respond to emergencies and provide first aid as needed.

Skills

Relay messages clearly

Clear and firm communication

Prioritisation

De-escalation

Education

GCSE level education

PAT Certification

Health & Safety certificates

First Aid certificate

Mental Health First Aid certificate

Food Safety/Hygiene

Tools

MS Outlook

MS Word

MS Excel

Job description

YMCA Wellington & District is looking for a reliable, caring and confident Accommodation and Welfare Officer to help keep our supported accommodation safe, secure and welcoming overnight.

Reporting to the Accommodation & Welfare Team Leader, you will support residents across our sites, carry out welfare checks and security patrols, monitor CCTV and respond calmly to incidents and emergencies. You will maintain accurate records, provide clear handovers and undertake cleaning and basic maintenance tasks.

Working both independently and alongside colleagues, you will need strong communication skills, sound judgement and the ability to manage challenging situations while maintaining professional boundaries.

This is a waking night role, requiring you to remain awake and alert throughout each shift.

24 Hours (Wednesday 23:00-05:00, Saturday 09:00-17:00, Sunday 23:00-09:00)

Pay: £13.45 per hour.

An enhanced Child and Adult Workforce DBS check is required, alongside a full UK driving licence and access to a vehicle with business insurance. You must also be available for weekday induction and training.

Location: Wellington

Salary: 13.45ph

Duration: Permanent

Hours: 24

POST: Accommodation and Welfare Officer (Waking nights)

RESPONSIBLE TO: Accommodation & Welfare Team Leader Team Leader

Hours per week: 24 Hours (Wednesday 23:00-05:00, Saturday 09:00-17:00, Sunday 23:00-09:00)

Interview date : 09 November 2026

An enhanced Child and Adult Workforce DBS is required for this post, as the post holder will be working directly with vulnerable people.

Main duties

• To provide a safe and secure environment for residents across all YMCA sites at night.
• Work a combination of lone work and paired shifts.
• Maintain the high standards of our buildings by recording, reporting and proactively rectifying issues in order to protect the fabric of the building from weather events, general wear and tear, damage etc.
• Actively ensure the safety and security of our sites through regular health and safety checks and site patrols.
• Use CCTV and carry out regular checks to manage the security of our premises and residents in line with GDPR policies and procedures.
• Respond to basic resident queries and signpost support issues to relevant staff or external support service.
• Be the first point of contact for any external callers and signpost them as appropriate.
• De‑escalate high tension situations
• Handle issues in a firm, fair, consistent and confident manner
• Respond and deal with inappropriate behaviour by residents and visitors in line with YMCA policy and procedures.
• Keep the on-call senior team updated of any major incidents that arise.
• Give first aid or other emergency assistance as required.
• Deal with any issues that arise, taking appropriate action and keeping the on-call support team updated of any major events.
• Keep accurate records in accordance with our procedures.
• Undertake cleaning of communal areas and void properties.
• Carry out basic maintenance such as changing light bulbs or redecorating.
• Collect food donations if requested, ensuring all health and safety protocols are followed and items are securely and safely stored.
• Hand over relevant information to staff at shift changeover.
• Keep accurate and up to date logs of all contact with residents and other notable events throughout the shift.
• Participate in team meetings, 1-1 supervisions and other meetings as requested by line manager.
• Follow YMCA policies and procedures, particularly those relating to professional boundaries, Health and Safety and confidentiality.
• Behave in a professional manner maintaining a high-quality standard of work, in accordance with the aims, values and ethos of YMCA
• Demonstrate a high level of confidence and initiative.

Attributes

Essential Desirable

Job Knowledge

• Problem solving
• Crisis management
• Customer care
• Excellent customer care skills
• Basic use of Microsoft Outlook, Word and Excel
• Knowledge of confidentiality and GDPR Knowledge of potential security or safety issues in a housing scheme
• Knowledge of general office procedures

Job skills

• Ability to relay messages in detail
• Ability to communicate clearly and firmly
• Orderly approach to work
• Ability to prioritise
• Ability to work under pressure and to deadlines
• Ability to assess difficult situations and provide solutions
• Flexible and able to work as part of a small team
• Ability to de‑escalate high tension situations
• Ability to clean to a high standard Basic DIY skills
• Use of CCTV monitoring systems
• Use of fire monitoring equipment and building evacuation
• Conflict resolution skills

Experience

• Experience of confidently dealing with challenging situations
• Experience of working in a similar environment
• Lone working
• Experience of working with young or vulnerable people
• Experience in a security or concierge role
• Experience of working in a supported housing service

Personal attributes

• Excellent interpersonal skills
• Polite professional manner
• Good timekeeper
• Reliable
• Calm in a crisis
• Empathetic
• Initiative to fill quiet periods without direction or supervision

Education and qualifications

• Good general education to GCSE level (or equivalent)
• PAT Certification
• Health and safety certificates
• First Aid certificate
• Mental Health First Aid certificate
• Food Safety/Food Hygiene

Other requirements

• Commitment to safeguarding and protecting the welfare of children and young people
• Basic understanding of Health and Safety
• Basic understanding of equality, diversity and inclusion
• Full UK driving licence and access to a car for work usewith business insurance
• Ability to undertake some weekday shifts for training and induction
• Ability to offer cover for absence of colleagues