Orthodontic Receptionist

The Tooth Company; Devonport-Takapuna; On-site; NZD 28,000 - 39,000; Part time

Job summary

The Tooth Company Orthodontics at Smales Farm in Auckland is hiring a part-time superstar receptionist to join our friendly, established orthodontic team. You will manage day-to-day reception and administration while delivering excellent patient care and a smooth patient experience.

As the first contact for families, you’ll handle calls, emails, appointments, payments and coordination with clinicians. Full training will be provided and previous dental reception experience is helpful but not

Qualifications

• Friendly, positive and confident communication with people.
• Highly organised with excellent attention to detail.
• Comfortable in a busy environment and able to manage multiple priorities.
• Reliable and takes ownership of responsibilities.
• Professional in communication and presentation.
• Confident using computers and learning new systems.
• Strong team player but able to work independently.
• Genuine care for providing great customer service.

Responsibilities

• Welcoming patients and families into the practice.
• Answering phone calls, emails and patient enquiries.
• Managing appointments and maintaining an efficient orthodontic diary.
• Booking and coordinating new patient consultations.
• Following up patients and appointments.
• Managing patient accounts, payments and payment plans.
• Communicating with patients, parents, clinicians and other dental practices.
• Supporting the Practice Manager with day-to-day running of the practice.
• Ensuring an excellent patient experience from first contact through to completion of treatment.

Skills

Friendly

Organised

Multi-tasking

Customer service

Computer skills

Team player

Tools

Office software

Job description

The Tooth Company Orthodontics | Smales Farm

We are looking for our next superstar receptionist to join the team at The Tooth Company Orthodontics at Smales Farm.

This is a permanent part-time role working:

This role would be ideal for someone looking for a great part-time position and the opportunity to become an important part of a friendly, professional and established specialist orthodontic team.

About the role

You will be helping to look after the day-to-day reception and administration of our busy orthodontic practice, working closely alongside our Practice Manager, Specialist Orthodontist and clinical team.

You will often be the first point of contact for our patients and families, so we are looking for someone who is warm, confident, organised and genuinely enjoys helping people.

Your day will include:

• Welcoming patients and families into the practice
• Answering phone calls, emails and patient enquiries
• Managing appointments and maintaining an efficient orthodontic diary
• Booking and coordinating new patient consultations
• Following up patients and appointments
• Managing patient accounts, payments and payment plans
• Communicating with patients, parents, clinicians and other dental practices
• Supporting the Practice Manager with the smooth day-to-day running of the practice
• Helping ensure every patient receives an excellent experience from their first contact through to completion of treatment

Who are we looking for?

• Friendly, positive and confident communicating with people
• Highly organised with excellent attention to detail
• Comfortable working in a busy environment and managing multiple priorities
• Reliable and takes ownership of their responsibilities
• Professional in both their communication and presentation
• Confident using computers and learning new systems
• A strong team player who is also comfortable working independently
• Someone who genuinely cares about providing great customer service

Previous dental or orthodontic experience would be an advantage, but it is not essential. We are much more interested in finding the right person with a great attitude, strong administration skills and the ability to connect with our patients.

Full training will be provided.

A great place to work

Our practice is based at Smales Farm on Auckland's North Shore – a modern, vibrant place to work with great cafés and eateries right on your doorstep.

Most importantly, you'll be joining a close-knit team that enjoys working together and takes pride in providing a great experience for our patients.

Don't hold back on your application if this sounds like you.

We really appreciate a cover letter telling us a little about yourself, why you have applied for the position and why you think you would be a great person for the role.

We will begin contacting successful applicants from Monday 2nd November to arrange interviews.

For more about us, visit thetoothcompanyortho.co.nz.

We look forward to meeting you!