Ict Support Officer (Fi

Hawke'S Bay Regional Council; Hawke's Bay; On-site; NZD 58,000 - 69,000; Full time

Job summary

Hawke’s Bay Regional Council in Napier is seeking an ICT Support Officer to join our ICT Team. This full-time fixed-term role runs to September 2027 and covers helpdesk, remote and in-person support for hardware and software, plus procurement and management of corporate applications and user profiles.

You’ll bring 1–3 years’ experience or a relevant bachelor’s degree, or Microsoft/ITIL certifications, and a valid driver’s licence. A customer-focused, collaborative approach is essential.

Qualifications

• 1–3 years in a similar role or relevant bachelor’s degree or equivalent tertiary qualification such as Microsoft, ITIL or other industry standard Certifications or Qualifications.
• Excellent documentation skills for ICT policies and procedures.
• Experience in managing service desk operations, hardware/software troubleshooting, and application support.

Responsibilities

• Manage and resolve helpdesk calls and service requests efficiently.
• Provide first-level remote and in-person assistance for hardware and software issues.
• Support the procurement, configuration, and management of corporate applications and user profiles.
• Collaborate with the ICT team to analyse and solve technical challenges and translate IT concepts for various audiences.

Skills

Customer service

Documentation

Service desk management

Hardware troubleshooting

Software troubleshooting

Communication skills

Adaptability

Education

Bachelor's degree or IT certifications

Job description

Te whakapakari tahi i tō tātau Taiao – Enhancing our environment together.

Our vision is a healthy environment and a resilient and prosperous community.

About The opportunity | Ko te āheinga:

We’re looking for a proactive and enthusiastic ICT Support Officer to join our ICT Team. This is a full time, fixed term position up to September 2027 based in Napier.

In this role you’ll manage and resolve helpdesk calls and service requests efficiently, while providing first-level remote and in-person assistance for both hardware and software issues. Your responsibilities will also include supporting the procurement, configuration, and management of corporate applications and user profiles.

Collaborating closely with the wider ICT team, you’ll help analyse and solve technical challenges, translating complex IT concepts into easily understood information across the organisation.

If you want to be part of a team where you can grow and develop your technical skills while making a real impact by improving ICT services and customer satisfaction, we’d love to hear from you.

About you | E pā ana ki a koe:

You’ll be someone who has strong customer service skills and a professional, positive attitude. You’ll also have 1-3 years’ experience in a similar role or hold a relevant bachelor’s degree or equivalent tertiary qualification such as Microsoft, ITIL or other industry standard Certifications or Qualifications. A valid driver’s licence is also required.

You’ll also have:

• Excellent documentation skills for maintaining up-to-date ICT policies and procedures.
• Proficiency in managing service desk operations, hardware/software troubleshooting, and application support.
• Effective communication skills to translate complex IT concepts for various audiences.
• Resilience, adaptability, and flexibility to keep up with the ever-changing nature of HBRC.

What we offer | Nga huanga mōu:

The salary range for this role is between $58,225 to $68,500 and will depend on the qualifications and experience of the successful candidate.

As an equal opportunity employer, we are dedicated to creating a welcoming and inclusive environment. We recognise that collaborative and innovative organisations depend on having a workforce made up from a diverse range of perspectives and experiences. We're all about excellence, and we encourage open communication - if you need any specific support, just let us know! Our main goal is to empower each person to share their unique talents to contribute to the outcomes for our community. This commitment ensures that our workplace is a dynamic and progressive space where everyone can flourish.

Applicants must have existing rights to work in New Zealand.

HBRC is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response.

About us | E pā ki a mātou:

At Hawke’s Bay Regional Council our purpose is to work with our community to protect and manage the region’s precious taonga of rivers, lakes, soils, air, coast and biodiversity for health, wellbeing and connectivity. Our organisation is diverse and our work is varied. Our structure comprises of six key business units; Corporate Services, Integrated Catchment Management, Asset Management, Māori Partnerships, Policy & Regulation, and the Executive Advisory Group which also consists of the Civil Defence and Emergency Management.

We focus on prioritising:

Te kounga o te wai, te haumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga | Water quality, safety and climate-resilient security.

Kia koi, kia toitū hoki te whakamahinga o te whenua | Climate-smart and sustainable land use.

Kia ora, kia āhei, kia mārohirohi ā-āhuarangi hoki te rerenga rauropi | Healthy, functioning and climate-resilient biodiversity.

Kia toitū, kia mārohirohi ā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare | Sustainable and climate-resilient services and infrastructure.

If you would like any further information regarding the role, please email [e-mail]