Operations Support Coordinator (Field Service)

APi Group; Auckland; Presencial; NZD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Chubb Fire & Security in Auckland is seeking an organized, customer-focused Operational Support Specialist to join the team in our Mt Wellington office. You will coordinate service activity from job creation through to completion, working with customers, technicians, subcontractors and internal teams to ensure timely delivery.

The role requires strong organizational skills, clear communication, and a proactive approach to problem-solving, with attention to accurate documentation and a focus on

Formación

• Experience in service coordination, scheduling, dispatch, customer service or operations administration.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Experience coordinating field technicians, work orders or service schedules.
• Clear, confident communication and a customer‑focused mindset.
• High attention to detail and accurate documentation.

Responsabilidades

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer-focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

Conocimientos

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Descripción del empleo

Chubb Fire & Security in Auckland is seeking an organized, customer-focused Operational Support Specialist to join the team in our Mt Wellington office. You will coordinate service activity from job creation through to completion, working with customers, technicians, subcontractors and internal teams to ensure timely delivery.

The role requires strong organizational skills, clear communication, and a proactive approach to problem-solving, with attention to accurate documentation and a focus on