Operations Support Administrator

Aotearoa New Zealand Association of Social Workers; Manurewa; Hybrid; NZD 40,000 - 52,000; Part time

Benefits offered by this job

5 weeks annual leave

Flexible working options

Birthday leave

Wellbeing day

Health & wellbeing allowance

Eye test reimbursement

Discounts across NZ

Job summary

Blind Low Vision NZ is seeking an organised, proactive Operations Support Administrator for a permanent part-time role (20 hours per week). You will provide national administrative support, help coordinate contracts, trusts and funds, and support financial processes and reporting.

You will work with the Operations Support Manager to deliver accurate, efficient services, build strong relationships, and contribute to continuous improvement while supporting people who are blind, deafblind or have

Qualifications

• At least two years’ administration experience.
• Strong Microsoft Office and customer service capability; CRM is an advantage (Salesforce).
• Excellent written and verbal communication skills.
• Discretion handling confidential information.
• Strong planning, time management and problem-solving skills.
• Ability to manage competing priorities and follow through.

Responsibilities

• Monitor and respond to enquiries via shared email channels and escalate when needed.
• Coordinate national contracts and maintain contract information.
• Process applications, invoices and reporting for trusts and funds promptly.
• Support monthly financial reporting, investigate discrepancies and identify savings opportunities.
• Maintain clear procedures, records and intranet information.
• Build relationships with colleagues, applicants, suppliers, trusts and funders.
• Provide responsive general administration and contribute to continuous improvement.

Skills

Administration

Customer service

Time management

Communication

Tools

Microsoft Office

Job description

+ Great employee benefits and free parking onsite

We are looking for an organised, proactive and people-focused Operations Support Administrator to join our Operations Support team, on a permanent part time basis (20 hours per week). This varied role provides national administrative support and helps coordinate contracts, trusts and funds, financial processes, reporting and supplier relationships.

You will work closely with the Operations Support Manager and colleagues across the organisation to deliver consistent, accurate and efficient services. Your work will support an organisation that helps people who are blind, deafblind or have low vision live independently and pursue the things that matter to them. You will:

• Monitor and respond to enquiries received through shared email channels, managing at first point and escalating where necessary.
• Coordinate national contracts and maintain accurate contract information.
• Process applications, invoices and reporting for trusts and funds, in a timely and efficient way.
• Support monthly financial reporting, investigate discrepancies and identify opportunities for savings.
• Maintain clear procedures, records and intranet information.
• Build effective relationships with colleagues, applicants, suppliers, trusts and funders.
• Provide responsive general administration and contribute to continuous improvement.

Ko wai koe | About you

You are a capable administrator who enjoys bringing order to complexity, supporting others and improving the way work gets done. You have:

• At least two years’ administration experience.
• Strong Microsoft Office and customer service capability - experience with a CRM is an advantage, preferably Salesforce.
• Excellent written and verbal communication skills.
• Sound judgement, discretion and confidence handling confidential information.
• Strong planning, time management and problem-solving skills.
• The ability to manage competing priorities, stay accurate and follow through.
• A collaborative, adaptable and improvement-focused approach.

• 5 weeks of Annual Leave
• Flexible working options available
• 1 Day of Birthday Leave and 1 Wellbeing Day
• Health and Wellbeing Allowance
• Eye Test and Prescription Lens Reimbursement
• Access to 70+ discounts with businesses across the country

And many more!

*conditions apply

Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you’ll help us achieve our vision of empowering New Zealanders who are blind, deafblind or have low vision, to live the life they choose.

As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations.

Applications close: 31 August 2026