Supporter Care Coordinator

Blind Low Vision NZ; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working options

Birthday Leave

Wellbeing Day

Health and Wellbeing Allowance

Eye Test Reimbursement

Discounts

Job summary

Blind Low Vision NZ is seeking a warm, organised Supporter Care Coordinator to be the first point of contact for donors and supporters, delivering empathetic engagement across phone, email, post and digital channels, while building strong relationships that connect people to our mission.

You’ll maintain supporter records, assist with donation processing, and collaborate with Fundraising Operations to ensure seamless service.

Qualifications

• Bachelor’s degree or equivalent experience, or at least 3 years of strong administration experience.
• 3+ years’ experience in supporter care, fundraising operations, or customer service with strong relationship management.
• Excellent communication across phone, written, and digital channels; ability to adapt to new engagement technologies.

Responsibilities

• Be the first point of contact for donors; deliver warm, empathetic engagement across multiple channels.
• Maintain accurate supporter records and assist with donation processing.
• Collaborate with Fundraising Operations to ensure seamless communication and service.

Skills

Empathetic communication

Relationship management

Cross-functional teamwork

Administration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you’ll help us achieve our vision of empowering New Zealanders who are blind, deafblind or low vision, to live the life they choose. As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations.

Mō tēnei tūranga mahi | About this role

Join Blind Low Vision NZ as a Supporter Care Coordinator and help create exceptional experiences for our donors and supporters. In this vital role, you’ll be the first point of contact for those who make our work possible, delivering warm, empathetic engagement across phone, email, post and digital channels. Your focus will be on building strong relationships, ensuring every interaction leaves supporters feeling valued and connected to our mission.

You’ll also play a key role in maintaining accurate supporter records, assisting with donation processing, and collaborating with teams across Fundraising Operations to ensure seamless communication and service. If you’re highly organised, an excellent communicator, and passionate about making a difference, this is your opportunity to contribute to a cause that changes lives every day.

Ko wai koe | About you

We’re looking for a warm, organised, and detail-oriented professional who thrives on building meaningful relationships and delivering exceptional supporter experiences. You’ll be empathetic, adaptable to new technologies, and confident managing multiple priorities while collaborating across teams.

• A minimum of a bachelor’s degree or equivalent experience, or at least 3 years of strong administration experience
• Minimum 3 years’ experience in supporter care, fundraising operations, or customer service roles with a strong relationship management component
• Proven ability to communicate with empathy and professionalism across phone, written, and digital channels, with adaptability to emerging engagement technologies
• Experience using Salesforce or a similar CRM system to manage supporter interactions
• Demonstrated ability to manage competing priorities while maintaining accuracy and attention to detail
• Experience working collaboratively as part of a cross-functional team

Mō mātou | About Us

Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you’ll help us achieve our vision of empowering New Zealanders who are blind, deafblind or low vision, to live the life they choose. As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations.

Mō tēnei tūranga mahi | About this role

Join Blind Low Vision NZ as a Supporter Care Coordinator and help create exceptional experiences for our donors and supporters. In this vital role, you’ll be the first point of contact for those who make our work possible, delivering warm, empathetic engagement across phone, email, post and digital channels. Your focus will be on building strong relationships, ensuring every interaction leaves supporters feeling valued and connected to our mission.

You’ll also play a key role in maintaining accurate supporter records, assisting with donation processing, and collaborating with teams across Fundraising Operations to ensure seamless communication and service. If you’re highly organised, an excellent communicator, and passionate about making a difference, this is your opportunity to contribute to a cause that changes lives every day.

Ko wai koe | About you

We’re looking for a warm, organised, and detail-oriented professional who thrives on building meaningful relationships and delivering exceptional supporter experiences. You’ll be empathetic, adaptable to new technologies, and confident managing multiple priorities while collaborating across teams.

Ngā painga | What we offer*

• 5 weeks of Annual Leave
• Flexible working options available
• 1 Day of Birthday Leave and 1 Wellbeing Day
• Health and Wellbeing Allowance
• Eye Test and Prescription Lens Reimbursement
• Access to 70+ discounts with businesses across the country
• And many more!

*conditions apply

Joining Blind Low Vision NZ means being part of a whānau that values and celebrates the unique contribution each individual brings. We encourage suitably qualified individuals who are blind, have low vision or any other disability to apply. We aspire to increase the representation of a diverse workforce within our organisation. We care about the wellbeing and success of our people, providing a supportive and inclusive working environment where people can thrive and be their true selves. We are dedicated to the principles of Te Tiriti o Waitangi and continue to develop our understanding and implementation of the principles through all aspects of our work.

You must have the right to live and work in Aotearoa New Zealand to apply for this position.

Closing date: Monday, 31 August 2026