Internal Sales Support Coordinator

Mico; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Staff buying privileges

KiwiSaver (employer contributions)

Fuel discounts

Pie & coffee

Employee Education Fund

Health & Wellbeing initiatives

Job summary

Mico Cook Street in Auckland CBD is seeking an Internal Key Account Manager (IKAM) to provide seamless service to key customers, manage inquiries, prepare quotes, process orders and coordinate deliveries to keep projects on track.

You will work closely with our sales team, liaise with suppliers and site managers, and deliver tailored solutions while maintaining safety and quality standards.

Qualifications

• Experience in internal sales or key account management is essential.
• Knowledge of plumbing/building materials is advantageous.
• Strong communication and relationship-building skills are required.

Responsibilities

• Engage regularly with key customers face-to-face, over the phone, and via email.
• Recommend suitable products, prepare quotes, process orders, and manage sales documentation.
• Understand customers’ needs and provide professional tailored solutions.
• Coordinate with Site Managers, track orders, and arrange timely deliveries to meet project deadlines.
• Communicate delivery times clearly and ensure orders are prepared for dispatch.
• Liaise with suppliers to confirm product availability and manage special requirements.
• Assist on the trade counter and support cycle counting and delivery driving when required.
• Maintain cleanliness and uphold safety standards through general store housekeeping.

Skills

Key account management

Sales support

Quote preparation

Order processing

Delivery coordination

Customer service

Supplier liaison

Communication

Driver's license

Teamwork

Tools

ERP systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As an Internal Key Account Manager (IKAM), you’ll provide seamless service and essential internal support to our customers. With a flexible, can-do attitude you’ll work closely with our sales team, manage key customer inquiries, offer product advice, prepare quotes, and deliver tailored solutions ensuring deliveries happen on time and their projects stay on track through clear communication and timely updates.

• Engage regularly with our key customer face-to-face, over the phone, and via email
• Recommend suitable products, prepare quotes, process orders, and manage sales documentation
• Understand our customers’ needs and provide professional tailored solutions
• Coordinate with Site Managers, track orders, and arrange timely deliveries to meet project deadlines
• Communicate delivery times clearly and ensure orders are prepared for dispatch
• Liaise with suppliers to confirm product availability and manage special requirements
• Assist on the trade counter, support cycle counting and help with delivery driving when required
• Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Cook Street (Auckland CBD) offering 40 hours per week Monday to Friday

About You:

To succeed in this role, you will be more than just a sales support person, you’ll be a natural communicator and relationship builder who understands the needs of our key account customer. Your experience in the plumbing or building industry means you will know how to connect with our customer, identify opportunities, and act as a trusted advisor providing solutions that make a real impact while keeping the customers at the heart of everything you do.

• Ability to manage competing priorities, meet tight deadlines, and perform under pressure
• Highly organised with sharp attention to detail
• Excellent interpersonal and communication skills
• Tech-savvy and comfortable working across multiple systems
• Full NZ Class 1 drivers’ licence is a must
• Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
• Proven experience in a similar internal sales or key account manager role
• Strong knowledge of plumbing or building materials & a solid understanding of construction processes
• Competitive base remuneration
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Staff buying privileges and company benefits for you and your family
• Z Energy fuel discounts and free monthly Pie & coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.