Operations Supervisor - Queenstown

Ritchies Transport; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Uniform provided

Fortnightly pay

Ongoing training and development

Employee Assistance Programme (EAP)

Supportive and collaborative team

Stable employment

Safety-focused workplace

Job summary

Ritchies Transport in Queenstown is seeking an Operations Supervisor to lead driving teams, coordinate daily operations, and ensure safety, reliability and on-time service.

You will work closely with drivers, depot staff and management to solve problems, improve efficiency and maintain service excellence while upholding safety and compliance.

Qualifications

• Experience in a supervisory, team leadership, or operational role.
• Excellent communication and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A proactive, can-do attitude and the ability to think on your feet.
• Commitment to safety, compliance, and operational excellence.

Responsibilities

• Provide day-to-day leadership and support to driving and operations staff
• Ensure services are operating safely, efficiently, and to schedule
• Monitor compliance with company policies and transport regulations
• Investigate and resolve operational issues as they arise
• Support driver performance, engagement, and development
• Maintain a strong health, safety, and wellbeing culture
• Deliver excellent customer service and represent the Ritchies brand positively
• Assist with rostering, reporting, and other operational administration as required

Skills

Supervisory leadership

Communication skills

Organisational skills

Problem-solving

Safety awareness

Job description

The Opportunity

Lead people. Keep services moving. Make a difference in your community.

At Ritchies Transport, we are proud to connect communities across New Zealand every day. As one of the country's largest privately owned transport operators, we're committed to delivering safe, reliable and customer-focused transport services that people can depend on.

We are now looking for an exceptional Operations Supervisor to join our Queenstown team and help ensure our operation continues to run smoothly, safely, and efficiently.

About the Role

This is a hands-on leadership position where no two days are the same. You'll play a key role in supporting our driving team, coordinating daily operations and ensuring our services are delivered safely and on time.

Working closely with drivers, depot staff, and management, you'll be the go-to person for operational support, problem-solving, and maintaining service excellence.

Key Responsibilities

• Provide day-to-day leadership and support to driving and operations staff
• Ensure services are operating safely, efficiently, and to schedule
• Monitor compliance with company policies and transport regulations
• Investigate and resolve operational issues as they arise
• Support driver performance, engagement, and development
• Maintain a strong health, safety, and wellbeing culture
• Deliver excellent customer service and represent the Ritchies brand positively
• Assist with rostering, reporting, and other operational administration as required

What You'll Bring

We're looking for a motivated leader who thrives in a fast-paced environment and enjoys supporting people to succeed.

To be successful, you'll have:

• Experience in a supervisory, team leadership, or operational role
• Strong communication and relationship-building skills
• Excellent organisational and problem-solving abilities
• A proactive, can-do attitude and the ability to think on your feet
• A commitment to safety, compliance, and operational excellence
• Experience in transport, logistics, tourism, or a similar industry is advantageous
• A Class 2 or Class 4 NZ Licence and P Endorsement would be beneficial

Why Join Ritchies?

At Ritchies, our people are what keep us moving. When you join us, you'll become part of a supportive team delivering an essential service to the Queenstown community.

We offer:

• Competitive remuneration
• Full uniform provided
• Fortnightly pay
• Ongoing training and development opportunities
• Employee Assistance Programme (EAP)
• Supportive and collaborative team culture
• Stable employment with a well-established New Zealand company
• A safety-focused workplace where people come first

About Queenstown

Imagine starting your day in one of New Zealand's most spectacular locations. Whether it's hiking, biking, skiing, or simply enjoying the lifestyle, Queenstown offers an outstanding work-life balance alongside a rewarding career.