Depot Supervisor - Swanson

Ritchies Group; Waitakere Ranges; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Staff benefits

Supportive team culture

Job summary

Ritchies Group in Swanson, Auckland, is seeking an experienced Depot Supervisor to lead daily depot operations and support frontline teams. This hands-on leadership role focuses on safe, efficient and on-time services, coordinating drivers and cleaners and managing rostering and dispatch.

You will drive safety, resolve issues in real time, and build strong relationships with customers and internal stakeholders while promoting continuous improvement and fleet availability.

Qualifications

• Experience leading teams in an operational environment.
• Strong communication and relationship-building skills.
• Commitment to health, safety and continuous improvement.

Responsibilities

• Lead, coach and support drivers and cleaners to deliver safe, reliable services.
• Oversee daily depot operations, including dispatch, movements, rostering and service changes.
• Respond quickly to operational issues and incidents.
• Maintain a strong health and safety culture and comply with processes.
• Collaborate with HR, Training and Workshop teams on recruitment and development.
• Build relationships with customers, contractors, unions and stakeholders.
• Monitor performance and identify efficiencies and improvements.

Skills

Leadership

Operations management

Health & safety

Communication

Team coaching

MS Office / systems

Job description

The Opportunity

Lead the operation. Support the people. Keep our community moving.

We're looking for an experienced and motivated Depot Supervisor to join our team in Swanson. This is a hands‑on leadership role where you'll coordinate daily depot operations, support frontline teams and help ensure our services are delivered safely, efficiently and on time.

If you're a natural problem solver who enjoys leading people, making decisions in real time and working in a fast‑paced operational environment, this could be the perfect next step in your career.

About Ritchies

Ritchies is one of New Zealand's leading transport operators, proudly connecting communities for more than 80 years. Every day, thousands of people rely on our services to get to work, school, appointments and destinations across the country.

At Ritchies, safety, service and people are at the heart of everything we do. When you join us, you're joining a business that values teamwork, continuous improvement and making a positive difference in the communities we serve.

What You'll Be Doing

As Depot Supervisor, you will play a key role in ensuring the smooth running of depot operations while providing leadership and support to our team of drivers and cleaners.

Your responsibilities will include:

• Leading, coaching and supporting drivers and cleaners to deliver safe and reliable services
• Overseeing daily depot operations, including bus dispatch, vehicle movements, rostering and service adjustments
• Responding to operational issues and incidents quickly and effectively
• Maintaining a strong health and safety culture and ensuring compliance with company processes and procedures
• Partnering with HR, Training and Workshop teams to support recruitment, onboarding, development and fleet availability
• Building positive relationships with customers, contractors, unions and internal stakeholders
• Monitoring operational performance and identifying opportunities to improve efficiency, compliance and customer experience

What We're Looking For

You will be a confident leader with excellent organisational skills and the ability to keep calm under pressure.

You'll ideally bring:

• Proven leadership experience in an operational environment
• Strong communication and relationship‑building skills
• The ability to make sound decisions in a fast‑moving environment
• Excellent planning, coordination and problem‑solving skills
• Strong computer literacy and confidence learning new systems
• A commitment to health, safety and continuous improvement

Highly Regarded

• Experience within public transport, logistics, fleet operations, or a similar industry
• Knowledge of operational compliance and health and safety requirements

What You'll Work

This position operates on a rotating 12‑day roster designed to provide regular extended breaks:

Days 1-3: 3:30am - 3:30pm
Days 4-6: Off
Days 7-9: 2:00pm - 2:00am
Days 10-12: Off

Then repeat.

Please note: Due to the nature of public transport operations, rostered hours and shift patterns may be subject to change in line with operational requirements, service delivery needs, and business demands.

What We Offer

• A genuine leadership opportunity where you can make a real impact
• A diverse and fast‑paced role where no two days are the same
• Ongoing support from a nationwide network of operational leaders
• Career development and progression opportunities within a respected New Zealand business
• Competitive remuneration and staff benefits
• A strong team culture centred on safety, support, and success

Ready to Take the Wheel?

If you're looking for a role where you can lead people, drive operational excellence and contribute to the success of a business that keeps New Zealand moving, we'd love to hear from you.