Operations & Member Services Officer

Club Management Association of New Zealand; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Club Management Association of New Zealand (CMA NZ) is seeking an Operations & Member Services Officer to support the day-to-day operations of the association in Auckland.

You will manage membership databases, assist with invoicing using Xero, maintain the website and digital channels, and help coordinate education programmes and the annual conference.

The role suits a highly organized, digitally confident communicator who can work independently and explore AI-enabled efficiencies.

Qualifications

• Organised and digitally confident with initiative.
• Excellent communicator able to work independently.
• Experience with databases, Microsoft Office, Xero, websites, and digital communications.
• Interest in using technology and AI to boost efficiency.

Responsibilities

• Membership administration, database management and communications.
• Website, social media, newsletters and digital platforms.
• Invoicing, Xero and general administration.
• Coordination of education programmes, events and our annual conference.
• Member surveys, industry research and resource management.
• Administrative support for the Executive Officer and Board.

Skills

Database management

Microsoft Office

Xero

Website management

Digital communications

AI for efficiency

Tools

Xero

Microsoft Office

Job description

We're seeking a proactive and enthusiastic Operations & Member Services Officer to support the day-to-day operations of our Association.

Key responsibilities

• Membership administration, database management and communications
• Website, social media, newsletters and digital platforms
• Invoicing, Xero and general administration
• Coordination of education programmes, events and our annual conference
• Member surveys, industry research and resource management
• Administrative support for the Executive Officer and Board

About you

• Highly organized and digitally confident
• Excellent communicator who can work independently and take initiative
• Experience with databases, Microsoft Office, Xero, websites and digital communications would be advantageous
• Interest in using technology and AI to improve efficiency is welcomed

About us

Club Management Association of New Zealand (CMA NZ) is the national professional association supporting golf club managers and industry leaders across New Zealand. Through education, professional development, networking and advocacy, we help strengthen leadership and management within the club industry.