Operations Manager - Lead Frontline Security Services

WILSON GROUP; Nelson; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Career progression opportunities

Ongoing training and development

Employee discounts

Job summary

FIRST Security, part of the Wilson Group, is seeking an experienced Operations Manager to lead day-to-day operations in Nelson/Marlborough. You will oversee frontline teams, drive service excellence, and ensure safety and compliance across the operation.

You will manage incidents, coordinate workforce coverage, and foster strong relationships with customers and stakeholders while delivering efficient, high-standard security services.

Qualifications

• Experience leading operational teams.
• Background in security, facilities, logistics, transport, or similar service environment.
• Strong communication and relationship management skills.
• Commitment to safety, professionalism and customer service.

Responsibilities

• Lead day-to-day operations of the team and support frontline staff.
• Ensure service delivery meets customer and contractual requirements.
• Manage operational issues, incidents and escalations.
• Support workforce coordination and service coverage.
• Maintain compliance, health & safety and operational standards.
• Build strong customer and stakeholder relationships.
• Drive team performance and continuous improvement.
• Support cost-effective service delivery.

Skills

Operational leadership

People management

Security/facilities/logistics

Communication

Safety compliance

Job description

FIRST Security, part of the Wilson Group, is seeking an experienced Operations Manager to lead day-to-day operations in Nelson/Marlborough. You will oversee frontline teams, drive service excellence, and ensure safety and compliance across the operation.

You will manage incidents, coordinate workforce coverage, and foster strong relationships with customers and stakeholders while delivering efficient, high-standard security services.