Operations Manager - Dunedin

WILSON GROUP; Dunedin; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Ongoing training and development

Career progression opportunities

Employee discounts

EAP support services

Job summary

FIRST Security in Dunedin is seeking an Operations Manager to lead day‑to‑day security services, guide frontline teams, and ensure safe, efficient delivery to contractual commitments.

You will coordinate workforce, manage incidents, and drive performance while building strong customer and stakeholder relationships. The role demands hands‑on leadership, clear communication, and a focus on safety, professionalism, and service excellence.

Qualifications

• Experience leading operational teams.
• Background in security, facilities, logistics, transport, or a similar service environment.
• Strong communication and relationship management skills.
• Ability to manage competing priorities and solve problems.
• Experience improving team performance and service outcomes.
• Strong organisational skills and attention to detail.
• A commitment to safety, professionalism, and customer service.
• Full New Zealand Driver Licence.

Responsibilities

• Leading, coaching, and supporting frontline teams
• Ensuring service delivery meets customer and contractual requirements
• Managing operational issues, incidents, and escalations
• Supporting workforce coordination and service coverage
• Maintaining compliance, health & safety, and operational standards
• Building strong customer and stakeholder relationships
• Driving team performance and continuous improvement
• Supporting efficient and cost‑effective service delivery

Skills

Leadership

Communication

Customer service

Problem solving

Driver Licence

Job description

Join New Zealand’s leading security services provider in a key operational leadership role.

We’re looking for an experienced Operations Manager to join our Dunedin team. This role is responsible for ensuring services are delivered safely, efficiently, and to a high standard through strong frontline leadership, customer focus, and operational coordination.

If you enjoy leading people, solving challenges, and working in a fast-paced environment where no two days are the same, this could be the opportunity for you.

About the Role

As Operations Manager, you will lead day‑to‑day operations of our team, support frontline teams, and ensure we continue delivering exceptional service to our customers.

Key responsibilities include:

• Leading, coaching, and supporting frontline teams
• Ensuring service delivery meets customer and contractual requirements
• Managing operational issues, incidents, and escalations
• Supporting workforce coordination and service coverage
• Maintaining compliance, health & safety, and operational standards
• Building strong customer and stakeholder relationships
• Driving team performance and continuous improvement
• Supporting efficient and cost‑effective service delivery

What You’ll Bring

We’re looking for a practical, hands‑on leader who can motivate teams and deliver results.

You will have:

• Experience leading operational teams
• Background in security, facilities, logistics, transport, or a similar service environment
• Strong communication and relationship management skillsAbility to manage competing priorities and solve problems
• Experience improving team performance and service outcomes
• Strong organisational skills and attention to detail
• A commitment to safety, professionalism, and customer service
• Full New Zealand Driver Licence

Why Join Us?

At FIRST Security, we are proud to deliver trusted security services across New Zealand. As part of the Wilson Group, Australasia’s largest security services provider, we offer stability, development opportunities, and career pathways.

We offer:

• Supportive leadership team
• Ongoing training and development
• Career progression opportunities
• Competitive salary package + company vehicle
• Employee discounts through our Perks programme
• Strong focus on safety and employee wellbeing
• Access to EAP support services

Ready to Apply?

If you’re ready to take the next step in your operational leadership career and want to join a team committed to professionalism, integrity, and service excellence, we’d love to hear from you. Apply now and help us deliver safe, professional, and high‑quality security services across Dunedin.