Assistant Branch Manager

Stellar Recruitment; Otago; On-site; NZD 65,000 - 90,000; Full time

Job summary

Stellar Recruitment is seeking an on-site Assistant Branch Manager in Otago to support the Branch Manager and drive the day-to-day success of the branch. You will lead the team, maintain high customer service standards, and contribute to sales activity and branch operations.

This role offers a clear path into leadership within a long-standing NZ business that values accountability, development, and meaningful, long-term careers.

Qualifications

• Proven experience in sales, customer service, trade, wholesale, or a similar customer-focused environment.
• Leadership, supervisory, or mentoring experience is highly regarded.
• Strong commercial awareness with understanding of sales performance and customer service.
• Confident communicator who builds relationships with customers and colleagues.
• Organised and proactive with ability to prioritise competing demands.
• Self-motivated with desire to progress into branch leadership.
• Must be NZ resident or citizen.

Responsibilities

• Support the Branch Manager with day-to-day branch operations.
• Lead and motivate the team when the Branch Manager is absent.
• Coach, mentor, and support team members to achieve their potential.
• Drive exceptional customer service and strengthen customer relationships.
• Assist with achieving branch budgets, sales targets, and business objectives.
• Support pricing discipline, margin performance, and commercial outcomes.
• Oversee branch operations, stock management, and workflow improvements.
• Promote accountability, ownership, and a positive team culture through leading by example.

Skills

Sales experience

Customer service

Leadership potential

Relationship building

Commercial awareness

Organised & proactive

NZ resident or citizen

Job description

Benefits

• Enjoy a stable role with clear progression into future leadership opportunities
• Join a supportive, knowledgeable team with strong leadership development and training
• Work in a fast-paced environment where your contribution directly impacts branch success
• Benefit from an established company with local ownership, strong values, and long-term career pathways

Our Client

Our client is a long-standing NZ business known for investing in their people, supporting their communities, and developing future leaders. With a strong reputation built over many years, they offer a collaborative team culture where accountability, personal growth, and exceptional customer service are genuinely valued. This is an organisation where high performers are recognised, supported, and given opportunities to build meaningful long-term careers.

About the Role

Working alongside the Branch Manager, this on-site Assistant Branch Manager position plays a key role in the day-to-day success of the branch. You'll help lead and support the team, drive sales performance, maintain high customer service standards, and contribute to a positive and accountable workplace culture. This role is ideal for someone looking to take the next step into leadership while remaining actively involved with customers, sales activities, and branch operations.

Key Responsibilities

• Support the Branch Manager with the day-to-day running of the branch
• Lead and motivate the team when the Branch Manager is absent
• Coach, mentor, and support team members to achieve their potential
• Drive exceptional customer service and strengthen customer relationships
• Assist with achieving branch budgets, sales targets, and business objectives
• Support pricing discipline, margin performance, and commercial outcomes
• Oversee branch operations, stock management, and workflow improvements
• Promote accountability, ownership, and a positive team culture through leading by example

Skills & Experience

• Proven experience in sales, customer service, trade, wholesale, or a similar customer-focused environment
• Previous leadership, supervisory, or mentoring experience is highly regarded
• Strong commercial awareness with an understanding of sales performance and customer service
• Confident communicator who enjoys building relationships with customers and colleagues
• Organised and proactive, with the ability to prioritise competing demands
• Self-motivated with a genuine desire to progress into branch leadership
• Must be a permanent resident or citizen of NZ