Operations Manager

Tribe Group; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Jora New Zealand is seeking an hands‑on Operations Manager to own day‑to‑day operations across a large‑scale, high‑volume environment. You will lead a team of supervisors and operational staff to drive performance, service delivery and safety.

Responsibilities include overseeing fleet availability, coordinating with maintenance and support teams, monitoring KPIs and implementing improvements to meet service and compliance targets.

Qualifications

• Proven experience in operations, logistics, fleet management or other high‑volume environments.
• Strong leadership with ability to manage performance and decisions.
• Organised, process‑driven with ability to prioritise.
• Analytical skills with KPI interpretation and trend identification.
• Resilience under pressure and clear stakeholder communication.

Responsibilities

• Own day‑to‑day operations in a large, high‑volume environment.
• Lead supervisors and staff, driving performance and service delivery.
• Oversee fleet availability and liaison with maintenance/support teams.
• Monitor KPIs, identify trends and implement improvements for safety/compliance.
• Handle real‑time challenges, staffing, scheduling and incidents effectively.

Skills

Ops leadership

Fleet management

People management

KPI analysis

Stakeholder comms

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Join a stable and well-established organisation in a hands‑on Operations Manager role, taking ownership of day‑to‑day operations across a large-scale, high-volume environment.


• Lead a team of supervisors and operational staff, with responsibility for performance, service delivery, people management and daily operational requirements.


• Oversee fleet availability and allocation, working closely with internal maintenance and support teams to ensure resources are available and operational requirements are met.


• Monitor operational KPIs and performance data, identifying trends, implementing improvements and ensuring service, safety and compliance targets are consistently achieved.


• Manage real‑time operational challenges, from staffing and scheduling through to incidents, customer queries and unexpected changes, ensuring issues are resolved quickly and effectively.

About the Opportunity

• Join a stable and well‑established organisation in a hands‑on Operations Manager role, taking ownership of day‑to‑day operations across a large‑scale, high‑volume environment.


• Lead a team of supervisors and operational staff, with responsibility for performance, service delivery, people management and daily operational requirements.


• Oversee fleet availability and allocation, working closely with internal maintenance and support teams to ensure resources are available and operational requirements are met.


• Monitor operational KPIs and performance data, identifying trends, implementing improvements and ensuring service, safety and compliance targets are consistently achieved.


• Manage real‑time operational challenges, from staffing and scheduling through to incidents, customer queries and unexpected changes, ensuring issues are resolved quickly and effectively.

What You’ll Bring

• Proven experience in operations, logistics, fleet management or another high‑volume operational environment, with experience leading people and managing day‑to‑day service delivery.


• Strong leadership skills, with the confidence to manage performance, make decisions and take control in a fast‑paced environment.


• A highly organised and process‑driven approach, with the ability to plan, prioritise competing demands and keep operations running smoothly.


• Strong analytical and problem‑solving capability, with confidence interpreting KPIs, identifying trends and using data to drive improved operational outcomes.


• Resilience and composure under pressure, combined with a hands‑on approach and the ability to communicate effectively with a broad range of stakeholders.

What’s on Offer

• A genuine opportunity to take ownership of a significant operational environment and make a tangible impact on performance.


• A broad leadership role combining people management, fleet coordination, KPI management, process improvement and daily operational decision‑making.


• A stable organisation with long‑term operational commitments and a strong focus on service delivery.


• Genuine career progression opportunities for a high‑performing leader, with a focus on developing internal talent and future leadership capability.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.