Operations Manager

Wanaka Physiotherapy; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Job summary

Wanaka Physiotherapy in Queenstown is seeking an Operations Manager to oversee clinic operations, HR, and reception leadership. Reporting to the Practice Owner, you will ensure compliant, patient-centered service and smooth day-to-day running.

This role suits an organised professional who enjoys team leadership, logistics, and strategic admin. Join a supportive team in beautiful Wanaka, with the chance to shape clinic culture and efficiency.

Qualifications

• Proven experience in operations management or multi-function leadership.
• Strong HR administration background and knowledge of NZ employment law.
• Excellent communication with a calm, professional demeanor.
• High discretion and commitment to privacy for patients and staff.
• Healthcare environment experience or ACC knowledge preferred.

Responsibilities

• Supervise, mentor, and roster reception staff while fostering a positive clinic culture.
• Oversee end-to-end HR functions including recruitment, onboarding, variations, and leave administration.
• Maintain high front-of-house standards, manage stock procurement, and optimise systems.
• Manage contracts with external clinics to ensure compliance.
• Oversee hazard risks; conduct bi-monthly health and safety audits.
• Ensure Privacy Act 2020 adherence and coordinate ACC accreditation audits.
• Oversee the practice website, social media, and community activities.

Skills

Operations management

HR administration

Communication

Discretion

Healthcare experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Wanaka Physiotherapy – Queenstown, South Island

As Operations Manager, you will report directly to the Practice Owner and hold full responsibility for the efficient, compliant, and people-centred operations of the clinic. You will lead our reception team and collaborate closely with our Finance Manager to ensure seamless business continuity. This is a multi-faceted position perfect for an organised professional who thrives on balancing team leadership, everyday practice logistics, and end-to-end HR management.

Key responsibilities

Supervise, mentor, and roster our reception staff while fostering a positive clinic culture

Oversee full end-to-end HR functions, including recruitment, onboarding, variations, leave administration, and compliance with NZ employment legislation

Maintain high front-of-house standards, manage stock procurement, and optimise operational systems

Manage, administer, and monitor external clinic contracts to ensure strict compliance

Manage hazard risks and execute bi-monthly health and safety compliance audits

Ensure strict adherence to the Privacy Act 2020 and coordinate ACC accreditation audit requirements

Oversee the practice website, social media content, and community activities

About you

Proven experience in operations management, practice management, or a multi-function leadership role

Strong practical background in HR administration and NZ employment law, contract variations and staff relations

Outstanding communication skills paired with a calm, fair, and highly professional demeanour

High discretion and a commitment to patient and employee privacy

Previous experience in a healthcare environment or knowledge of ACC processes is highly desirable but not required

About us

Located in the heart of beautiful Wānaka, Wanaka Physiotherapy is a leading local practice dedicated to delivering exceptional care. We pride ourselves on a professional, respectful, and positive workplace culture.

A leadership role with clear delegations and direct collaboration with the Practice Owner

A supportive, professional, and collaborative team environment

The opportunity to live and work in world-famous Wānaka, surrounded by an unbeatable lifestyle