Operations Manager

First Security; Dunedin; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Supportive leadership

Training & development

Career progression

Company vehicle

Employee discounts

Safety focus

EAP access

Job summary

FIRST Security is seeking an experienced Operations Manager to lead day-to-day operations in Dunedin. You will support frontline teams, ensure safety, and drive high-quality service to meet customer and contractual requirements.

The role emphasises strong leadership, workforce coordination, and stakeholder relationship management in a fast-paced environment with diverse challenges daily.

Qualifications

• Experience leading operational teams.
• Background in security, facilities, logistics, transport, or similar service.
• Strong communication and relationship management.
• Ability to manage competing priorities and solve problems.
• Experience improving team performance and service outcomes.
• Strong organisational skills and attention to detail.
• Commitment to safety, professionalism and customer service.
• Full New Zealand Driver Licence.

Responsibilities

• Lead day-to-day operations of the team and support frontline staff.
• Ensure service delivery meets customer and contractual requirements.
• Manage operational issues, incidents and escalations.
• Coordinate workforce and service coverage.
• Maintain compliance, health & safety and standards.
• Build strong customer and stakeholder relationships.
• Drive team performance and continuous improvement.
• Support cost-effective service delivery.

Skills

Operational leadership

Security background

Logistics experience

Communication skills

Problem solving

Team performance

Organizational skills

Safety focus

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join New Zealand’s leading security services provider in a key operational leadership role.

We’re looking for an experienced Operations Manager to join our Dunedin team. This role is responsible for ensuring services are delivered safely, efficiently, and to a high standard through strong frontline leadership, customer focus, and operational coordination.

If you enjoy leading people, solving challenges, and working in a fast-paced environment where no two days are the same, this could be the opportunity for you.

About the Role

As Operations Manager, you will lead day-to-day operations of our team, support frontline teams, and ensure we continue delivering exceptional service to our customers.

Key responsibilities include:

• Leading, coaching, and supporting frontline teams
• Ensuring service delivery meets customer and contractual requirements
• Managing operational issues, incidents, and escalations
• Supporting workforce coordination and service coverage
• Maintaining compliance, health & safety, and operational standards
• Building strong customer and stakeholder relationships
• Driving team performance and continuous improvement
• Supporting efficient and cost-effective service delivery

What You’ll Bring

We’re looking for a practical, hands‑on leader who can motivate teams and deliver results.

You will have:

• Experience leading operational teams
• Background in security, facilities, logistics, transport, or a similar service environment
• Strong communication and relationship management skills
• Ability to manage competing priorities and solve problems
• Experience improving team performance and service outcomes
• Strong organisational skills and attention to detail
• A commitment to safety, professionalism, and customer service
• Full New Zealand Driver Licence

Why Join Us?

At FIRST Security, we are proud to deliver trusted security services across New Zealand. As part of the Wilson Group, Australasia’s largest security services provider, we offer stability, development opportunities, and career pathways.

We offer:

• Supportive leadership team
• Ongoing training and development
• Career progression opportunities
• Competitive salary package + company vehicle
• Employee discounts through our Perks programme
• Strong focus on safety and employee wellbeing
• Access to EAP support services