Field Service Officer

First Security; Nelson; On-site; NZD 54,000 - 60,000; Full time

Benefits offered by this job

Perks program discounts

Ongoing training and development

EAP services and wellbeing support

Health & safety culture emphasis

Discounts on retail, fuel, groceries

Job summary

FIRST Security is seeking a Field Service Officer in Nelson to install and maintain electronic monitoring equipment for individuals under community-based sentences, including courts, prisons, and homes. You will respond to faults, attend callouts, and work with field support teams to resolve issues while ensuring professionalism with clients and stakeholders.

The role requires a proactive, calm, and physically fit individual holding a NZ Driver’s Licence, MOJ check clearance, COA eligibility,

Qualifications

• A ‘can do' attitude and willingness to learn.
• Strong communication and listening skills.
• Ability to think quickly and stay calm under pressure.
• Good level of physical fitness.
• Full NZ Driver's Licence.
• Ability to pass a Ministry of Justice Criminal Convictions check.
• A current COA or the ability to obtain one.
• NZ residency or a valid NZ work visa.

Responsibilities

• Installing and maintaining electronic monitoring equipment.
• Responding to equipment faults and alert activations.
• Attending callouts across courts, prisons, and residential locations.
• Liaising with field support teams to resolve issues quickly.
• Providing professional, respectful interactions with clients and stakeholders.
• Assisting in other areas of the business when required.

Skills

Can-do attitude

Communication skills

Calm under pressure

Physical fitness

Full NZ Driver's Licence

NZ residency/work visa

COA eligibility

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we're proud to be one of New Zealand's leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We're looking for a motivated Field Service Officer to join our Nelson team. In this role, you'll be responsible for installing and maintaining electronic monitoring equipment for individuals serving community-based sentences, working across a variety of environments including courts, prisons, and residential homes.

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to equipment faults and alert activations
• Attending callouts across courts, prisons, and residential locations
• Liaising with field support teams to resolve issues quickly
• Providing professional, respectful interactions with clients and stakeholders
• Assisting in other areas of the business when required

What you'll need:

• A ‘can do' attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver's Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate of $28.95 per hour once fully trained in EMS
• Full time hours - minimum of 36 hours per week
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the ‘Perks' program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where you can make a real difference?
Join a team that values your growth, supports your wellbeing, and helps keep communities safe.

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.